Faith Adamma Isaiah

FAITH ADAMMA ISAIAH PROFESSIONAL SUMMARY Results-driven Virtual Assistant and Customer Support Specialist with experience delivering administrative, operational, and client support in remote environments. Proven ability to manage inboxes, schedules, and task workflows while handling highvolume customer interactions across chat, email, and phone. Skilled in CRM management using HubSpot and Freshdesk to track interactions, maintain accurate records, and support efficient issue resolution. Recognized for strong communication, attention to detail, and the ability to manage multiple priorities while ensuring timely responses and a high-quality customer experience. Proficient in Google Workspace and digital collaboration tools to improve workflow efficiency and support business operations. CORE SKILLS Virtual Assistance • Inbox & Email Management • Calendar Scheduling • Task Coordination • Data Entry & Documentation • CRM Management • Customer Support (Email & Chat) • Communication • Time Management • Organization • Multitasking • Basic Automation • Problem Solving • Ticket handling • workflow organization. TOOLS & PLATFORMS Google Workspace (Docs, Sheets, Drive, Gmail) • HubSpot CRM • Freshdesk • Zendesk • Slack • WhatsApp Business • Microsoft Office • Zoom • Google Meet • GHL • Slack • Monday.com • Trello. PROFESSIONAL EXPERIENCE Client Relationship Coordinator (Remote) Diamond Easy Conception | Lagos, Nigeria (2002 – Present) • • • • Manage inbox communication and respond to 20–30+ client inquiries daily across chat and email Schedule appointments and coordinate communication between clients and internal teams Maintain accurate CRM records, documentation, and follow-up schedules Track client progress and assist in task coordination to ensure efficient service delivery • Handle sensitive client interactions with professionalism and escalate complex issues when required Virtual Assistant & Customer Support Specialist (Remote) Lorna company | Remote (2022 – 2023) • • • • Provided administrative support including inbox management, scheduling, and task coordination Managed client communication via email and chat, ensuring clear and timely responses Maintained records and documentation using Google Workspace and CRM tools Organized repetitive and routine tasks efficiently to support daily operations and productivity Sales Representative (Onsite) DC Clothing | Lagos, Nigeria (2019 – 2021) • • • Assisted customers with product selection and processed transactions accurately Maintained organized sales and customer records Supported daily operations and built customer relationships EDUCATION Bachelor of Science (B.Sc.) in Business Administration University of Lagos — Lagos, Nigeria (2025) CERTIFICATIONS & TRAINING IT Support Training — Digital Witch Support Community (2025) Technical Support Fundamentals — Coursera (2025) Customer Support & CRM Fundamentals — (2024) ADDITIONAL STRENGTHS Ability to handle repetitive tasks with accuracy and consistency • Attention to Detail • Strong Communication • Organization • Adaptability • Reliability • Confidentiality • Team Collaboration