Faith

Faith Chizaram Ibeto Email Marketing Expert | Sales Executive | B2B | SaaS | Customer Success PROFILE Results-driven Email Marketing Expert and Sales Executive with a proven track record in driving growth for B2B and SaaS companies. Skilled in crafting highconverting email campaigns, building customer journeys, and using automation tools to increase engagement and retention. Experienced in leading strategic sales initiatives, nurturing client relationships, and aligning marketing efforts with sales goals for maximum ROI. With a strong customer success and onboarding background, I ensure every touchpoint adds value, strengthens loyalty, and boosts lifetime value. Proficient in tools like HubSpot, Trello, and Slack, I help brands scale through optimized funnels, clear messaging, and data-backed strategies. Passionate about delivering measurable results, creating standout customer experiences, and supporting teams in closing more deals faster. EDUCATION & CERTIFICATIONS • • • • • • • • • Customer Success Certification – 2025 Foundations: Data, Data, Everywhere- Google – 2025 Project Management Certification – 2025 In-Demand IT Skills – 2025 CRM Certification – 2025 Digital Witch Graduate – 2025 International Cyber Certificate – Mobile Cyber Institute (MCI) (2016 – 2017) Adeniran Ogunsanya College of Education (AOCOED) (2018 – 2019) Baptist High School, Imo State (2007 – 2013) -linkedin.com/in/faithchizaram-8948b5198/ Phone: - SKILLS ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Sales & Business Development Email Marketing & Campaign Strategy B2B SaaS Project Management Project management Tools (Trello & Monday.com) Customer Success Customer relationship management Customer Onboarding & Retention HubSpot Virtual Assistance & Appointment Scheduling Customer Service & Support OTHER SKILLS EXPERIENCE ▪ BrandEdgeMedia | Present Sales Rep | Account Manager | B2B | SaaS | Scheduling • Drive B2B and SaaS sales initiatives, focusing on small to mid-sized eCommerce brands. • Manage end-to-end client relationships, from lead generation and outreach to onboarding and retention. • Implement strategic scheduling systems to optimize client engagement and follow-ups. • Collaborate cross-functionally to align sales goals with customer success and marketing efforts. • Leverage CRM tools like HubSpot to track performance, automate outreach, and streamline sales processes. ▪ ▪ ▪ ▪ ▪ Team Leadership & Collaboration Digital & IT Tools Integration Effective Communication & Negotiation Data-Driven Marketing Strategies Process Optimization & Efficiency Recipe Creation LANGUAGE Zara's Tasty Bites | 2020 & 2024 Sales Manager | Customer Service | Project Manager • English • • • • Led strategic business operations and sales initiatives, driving revenue growth and optimizing processes. Managed catering projects from planning to execution, ensuring seamless service and client satisfaction. Spearheaded marketing efforts, streamlined workflows, and built strong client relationships to elevate brand presence. Developed new recipes and innovative menu offerings to enhance customer satisfaction. Chicken Republic, Lagos, Nigeria | 2021 Sales Representative | Customer Service • Delivered tailored customer solutions, enhancing satisfaction and loyalty. • Provided actionable feedback based on customer preferences to improve sales strategies. • Consistently exceeded performance targets, contributing to increased revenue. • Strengthened team insights by collaborating with management to drive customer-centric initiatives. S & F Private Schools, Lagos | 2017 – 2020 Educator • • • Designed and delivered engaging lesson plans, significantly boosting student performance. Fostered a dynamic and results-driven learning environment. Implemented innovative teaching strategies to improve classroom participation. D’MMMs Private School, Lagos | 2016 Educator • Developed interactive teaching strategies to enhance student engagement and learning outcomes