Faisal Nadeem

Faisal Nadeem A.I.T, Lahore D.O.B: 23/01/1989 Marital Status: Married Tel:- Email:-Profile I have been pro-active in challenging situation and supporting staff with valuable training and development. Continue to strive to make a positive difference to the lives of customers with professional first-class service. With a Business Management Degree gaining invaluable experience in administration and customer services. Combines high levels of accuracy and attention to detail when handling confidential information with excellent problem-solving capabilities. I am keen to utilize my skills and training within a sustainable and challenging role. With a proven record of reliability and achievement, I value the importance of a strong work ethic and hope to prove myself as a valued asset to any team. Key Skills Administration skills Communication Team Work Flexibility Bilingual (English, Urdu, Punjabi) Employment Lala’s Restaurant (5 star), Huddersfield, United KingdomSept 2010 – March 2015 Assistant Manager Professionally managed all aspect of running a busy business (Restaurant). Opening closing check of the restaurant for safe and quality environment. Managing the customer journey (customer relationship management) Reservation Responsible for the all aspects in the absence of branch manager Accustomed with training and development. Resolving complains on first point of contact. Provided necessary supervision to 35 staff. Continental Car Hire Ltd UK. (Accident Management)Aug 2015 – April 2017 Assistant Claims Manager Maintained departmental personnel records Creating and modifying documents Customer Service Case Study Negotiation with Third parties’ insurance companies Recover outstanding charges Solve Credit Hire cases all heads. Customer Services. Solving customer’s quires. Supervision to the staff Ability to produce consistently accurate work even whilst under pressure. Celebration Hub Director Sales May 2017 – Continued Owning and hitting/exceeding annual sales targets within assigned territory and accounts Developing and executing strategic plan to achieve sales targets and expand our customer base Building and maintaining strong, long-lasting customer relationships Spotting market opportunities for new customers. Identifying key areas for improvement in the sales process. Maximizing new business development opportunities Contributes to team effort by accomplishing related results as needed. Education BA Business Management Degree, York St John University2010 - 2013 United Kingdom Bachelor of Business Management (3 semesters), Superior University2009 - 2010 Pakistan Intermediate in Commerce, BISE Lahore. 2007 - 2008 Matriculation in Arts, BISE Lahore.2004 - 2006 Grade 5 to 8, Madrisa Tuz Zohra, Lahore.2000 - 2003 Computer Programming Skills Known Office Package: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook Express, Quick Book. Known Operating Systems:Windows server 2003, Windows XP, Windows vista, Windows 7, Windows 8. Hobbies and Interest Sport: I believe a healthy body is the key to a focused mind in today’s hectic society. Enjoy a number of sporting activities including football, snooker and cricket. I also captained a local Sunday League cricket team. In addition to this I enjoy travelling and cooking. References Available on request