Faisal Karim Khan
Doha, Qatar
Mobile: -, Email:-
Objective
A result-driven and resourceful project support coordinator with a good understanding of IT projects and implementation. With a diverse experience of supporting the delivery of new and existing products and business enhancements, that enable individuals and organisations to improve quality and productivity. Well presented with excellent communication skills and having a professional approach to solving problems and developing business. I am looking forward to bring value to an organisation that offers opportunities.
Professional Experience & Achievements
ASK Global Trading April 2016 to Present
Ecommerce Manager
Manage sales on global eCommerce platforms
Manage Online marketing and promotion
Manage Social media accounts and strategy
Design and develop social media contents
Maudsley Hospital (NHSP) Jan 2015 to Mar 2016
Managed patient referrals and book clinic appointments
Maintained Clinic attendance record and payment reports
Maintained Cerner system and filed patients records
Office manager cover as required
Croydon University Hospital (NHSP) June 2015 to Nov 2015
Business Support Administrator (Integrated Adult Care Directorate)
Managed diary coordination for associate directors
Managed emails and maintain a staff filing system
Hosted management meetings and taken minutes
Prepared and maintained weekend rota plans
Workforce Administrator (Workforce Development)
Managed training for staff and provide technical support for e-learning
Coordinated with trainers and arrange classroom facilities to conduct training
Booked rooms for meeting and interviews for trust staffs
Updated training registers, new training and dates to the system
NHS Admin and Project Support Assignments – Reed May 2011 to May 2014
Telecoms Project Officer – Essentia (Nine months)
Managed and procured mobile, landline and VoIP services for NHS organisation
Analysed data and invoice for service users to generate accurate billing.
Evaluated tender request for new business opportunities
Managed project agendas for existing project tasks
Project Support Coordinator - Springfield University Hospital (Nine months)
Acted as administrative contact to project manager and board directors
Assisted CAD project manager with design layout and data migration
Organised and facilitate Project Steering / Operating Committees meetings
Analysed activities and risks against the detailed project plan
Assisted contract manager with the development of operating procedures
Facilities Administrator – Springfield University Hospital (Three months)
Acted as the first point of contact for internal and external faculties inquiries
Managed parking permit and mobile phone for all hospital sites
Processed and coordinates FMI requests for trust projects
Maintained various databases for record keeping and audit purpose
Clinic & Transport Coordinator – St. Georges Hospital (Nine months)
Managed urgent and non-urgent hospital appointments for patients
Managed administrative support for efficient clinic operation
Arranged and manage travel and language interpreter service for patients in needs
Analysed transport and clinical databases for audit reporting purpose
Used clinical coding to identify current code for hospital service payment
Sales Team Leader – Currys, DSGI July 2008 to May 2011
Identified customer’s need to match the appropriate products or services
Resolved any service, sales or return issues in line with company policy
Analysed stock level and sales figures to generate sales reports
Coordinated store display in line with brand guidelines and strategy.
Mentored and trained new store staff with sales operation
Software Support Analyst - IntelliFlo Ltd. - Kingston August 2008 to April 2009
Acted as the first point of contact to clients for any technical and sales queries
Investigated to resolve technical issues by liaising with the development team
Assisted clients remotely with system features and train new users
Promoted, processed and activated software licenses and storage products
Personal Adviser - Nationwide Building Society & Abbey Bank June 2006 to April 2008
Advised expert knowledge on different types of financial instruments
Generated leads for personal loans, saving and mortgage instruments
Analyzed sales and marketing data to generate performance reports
Provided customer service and cover for colleagues as required
Employment Gap - Moved to The UK October 2005 to May 2006
Sales Project Coordinator – HP - Toronto March 2004 to September 2005
Provided administrative sales support for corporate accounts
Set up new corporate accounts and assist procurement solutions architect
Organised regular team meetings to track and manage supply chain activity
Monitor Service Level Agreements (SLA) to ensure compliance
Co-ordinated and managed global (EMEA) accounts
Education - Computer Literacy - Memberships
South Thames College, London, England
Higher National Certificate (HNC) in Computing
Software Applications: MS Office, Publisher, MS Project, Photoshop, Illustrator;
Quark Express, Auto CAD, Gerber Omega, and Visual Basic.
Web Applications: SalesForce, Cerner, PAS, K2, EPR, PiMS, efinancial, LANDesk
Operating systems: Windows2000, Windows server 2003, Mac OS
License: Full Qatar Driving License, Private Pilot License (FAA)
Interests & Reference
I love sports in general with special interest cricket and football. I keep myself informed by reading about emerging technology and new business opportunities.
References will be provided upon request.
