I've been part of BPO Industry for more than 9 years. I started as an email and chat support where I handled General Support and Billing. On this type of job, I catered a maximum of 3 chats or customers at the same time. Aside from email and chat support I'm also an experienced Debt Collections Specialist. I manage different type of accounts such as, Loans, Lines of Credit, and Credit cards from early stage to late stage. As a collections specialist, I deal with different type of customers, from cooperative to the most difficult ones. Being part of the industry for 9 years, I would say that I would be able to handle any type of customer with utmost confidence.