Fahim Reza

Fahim Reza Experienced IT & Business Analyst 17+ years. Project Management, Digital Health System, Business development and Data analyst Experience in Project and Business Analyst - Uttara, Dhaka EDUCATION • • • • BSc. In Computer Science East West University HSC Notre Dame College SSC Willes Little Flower School SKILL • • • • • • • • • Project Management Business Analysis Data Visualization Managerial Skill Digital Marketing Customer Sales and Service Negotiation Critical Thinking Problem Solver Experienced Project Manager and Business Analyst ICT with a strong background in the IT industry. Mr. Fahim Reza began his career in 2005 as an Executive in IT and Operations at Robi Axiata Limited. Notably, he successfully handled the Contact Center Expansion project by Ericsson in 2007. During his tenure from 2008 to 2012, Mr. Reza completed the Contact Center Upgradations project, encompassing the implementation of voice logger and Work Force Management application. He also demonstrated his technical prowess by developing an in-house web portal using HTML and CSS. In 2012, he joined BBC Media Action, assuming responsibility for the IT offices in Bangladesh and Myanmar. His role involved overseeing IT infrastructure, IT security, virtualization, and asset management applications. From 2015 to 2022, Mr. Reza served as a Project Manager for an HRIS system, focusing on the activation of the payroll management system. He further expanded his expertise by managing social media projects for Johns Hopkins University's Center for Communication. Since 2019, Mr. Reza has excelled as a tech lead for national birth and death registration at PLAN International, specializing in Smart Hospital management and driving the Covid Action and Multivendor SME Platform for 3600 merchants under a UNDP project. He adeptly utilized agile methodologies, with tools such as Jira and OneNote, to ensure the successful completion of these projects. While Mr. Reza has completed Project Management studies, he did not appear for the exam. Nonetheless, he possesses extensive practical knowledge and experience in ICT-based projects, making him a valuable asset to any organization. Business Analyst: Mr. Fahim's profile boasts a comprehensive range of essential skills for the role, encompassing Business Analysis, Data Visualization, Leadership, and adept Communication. His proficiency in tools such as MS Word, Excel, PowerPoint, and OneNote adds further value to his repertoire. Notably, his prowess in Project Management has been demonstrated through successful implementation across various projects. With his proven experience and skill set, Mr. Fahim is undoubtedly poised to make meaningful contributions in any endeavor he undertakes. Project Planning and Strategy: Develop comprehensive project plans, align project objectives with organizational goals, and devise strategies to achieve project outcomes efficiently. Budget and Resource Management: Efficiently manage project budgets and resources, ensuring optimal utilization and allocation of resources to meet project requirements. Communication and Reporting: Establish effective communication channels, provide regular project updates to stakeholders, and generate insightful reports to track project progress and communicate key information. As a Project IT Coordinator for the Multivendor Ecommerce Project and Smart Insurance System: Stakeholder Management: Effectively manage and engage stakeholders, establishing strong relationships, addressing their needs and expectations, and fostering collaboration and support. Project Coordination: Coordinate project activities among different teams involved in the Multivendor Ecommerce Project and the Smart Insurance System, ensuring alignment, smooth collaboration, and timely delivery. Change Management: Manage changes in project scope, requirements, and objectives, employing structured change management processes to evaluate, communicate, and implement changes effectively. Risk and Issue Management: Identify and mitigate project risks, proactively manage project issues, and escalate critical risks and issues to senior management for appropriate resolution. Vendor Management: Oversee and coordinate activities with external vendors and suppliers involved in the projects, ensuring their adherence to project requirements and timely delivery of their deliverables. By effectively applying these project management skills in their respective roles, the project IT specialist, coordinator, and technical lead will contribute to the successful execution and delivery of the assigned projects while 1 ensuring alignment with organizational objectives and stakeholder satisfaction. Employment History United Nations Development Programme (UNDP) WING & SWAPNO Project, Ecommerce and Micro Health Insurance 15th Nov- 20th September 2023 Consultant role Since joining the UNDP on November 15th, 2022, Mr. Fahim has undertaken two significant projects. The first project involved developing a marketplace for women, aiming to empower and support 4,000 SME enterprises. His responsibilities encompassed system development, social media integration, and digital marketing strategies to enhance the growth and visibility of these businesses. In his second project, Mr. Fahim played a crucial role in deploying a micro health system. Starting from system analysis, he led the development process from scratch, ensuring a comprehensive and constructive flow for the system. His expertise in system development and analysis was instrumental in creating an efficient and user-friendly micro health system. Through his contributions to these projects, Mr. Fahim has demonstrated his commitment to fostering entrepreneurship, empowering women, and improving access to healthcare services. His efforts align with the UNDP's mission of promoting sustainable development and achieving the Sustainable Development Goals (SDGs). Tools : Project Management, Business and Data Analysis , Digital promotion, Online Revenue ,Laravel, Pixel, Facebook ads, Google analytics Concern Worldwide Digital Health Specialist – PROSHOMON and CovidAction 9th August 2020- Feb 2022 Mr. Fahim Reza served as a Digital Health System Specialist for Concern Worldwide, specifically focusing on a smart cardbased health voucher system. In this role, he was responsible for overseeing the deployment and ensuring the smooth operation of the project. Additionally, he effectively managed stakeholders, generated comprehensive reports, and conducted analysis to enhance the system's performance. Mr. Fahim also demonstrated exceptional leadership skills by successfully leading a telemedicine project during the COVID-19 pandemic, coordinating consultations from 120 pharmacies. His dedication, passion, and result-oriented approach have consistently contributed to the success of the projects he has been involved in. Tools: Project Management, Business and Data Analysis , Digital promotion, Active Directory. Automation, power BI, Power Automation PLAN International TechLead OpenCRVS Dec 2019- June 2020 Mr. Fahim Reza played a pivotal role as a tech lead in the OpenCRVS project, which focused on the national birth and death registration system. The project aimed to address the civil right issue of issuing newborn and death certificates instantly at the location. As a team member, Mr. Fahim actively contributed to the system design, development, and deployment in both rural and urban contexts. His main responsibilities included ensuring the smooth operation of the system, fostering a collaborative work approach, and maintaining a high level of involvement with government stakeholders. Mr. Fahim's dedication and expertise were instrumental in the successful implementation of the OpenCRVS project, which greatly benefited individuals in accessing their essential civil rights documentation efficiently. Tools: DevOps, Jira, cloud, Docker-Swarm, SDLC,SQA, Data Analysis 2 Johns Hopkins University Center for Communications Social Medica Consultant Jan2019-nov 2019 Mr. Fahim worked as a social media consultant for the Johns Hopkins Center for Communications, where his main focus was on developing transmedia strategies to engage the youth generation and facilitate behavior change through social media platforms. His responsibilities included creating organic reach and fostering high engagement with the target audience. By leveraging his expertise in social media, Mr. Fahim played a crucial role in developing effective communication strategies that effectively reached and resonated with the youth, leading to positive behavior changes. His efforts contributed to the Center's mission of using social media as a powerful tool to drive meaningful impact and promote healthier behaviors among the youth population. Tools : SMM, SEO, Facebook ads, Youtube, Instagram BASE Technologies IT Manager- Mr. Fahim worked at BASE Technologies Limited as an IT Manager. In this role, he was responsible for providing infrastructure support, including network management, ERP system administration, PBX system management, email system administration, Google Suite management, and data center management. His expertise in overseeing and maintaining critical IT infrastructure ensured the smooth operation and efficiency of the company's technology systems. Mr. Fahim's dedication and proficiency in IT management contributed significantly to the successful functioning of BASE Technologies Limited. Tools: ERP, HRIS, IT Infrastructure. BBC Media Action IT Manager,- Mr. Fahim served as an IT Manager at BBC Media Action, where he was responsible for managing all the servers, including email and Windows Server, in a team setting. In addition, he provided support for projects such as BBC Janala, Sanglap, and BBC Drama. Mr. Fahim's expertise in server management and his ability to provide technical assistance were crucial in ensuring the smooth operation of the organization's IT infrastructure. Furthermore, he extended his support to the Myanmar office, further highlighting his dedication and commitment to delivering effective IT solutions across different locations. Tools : VMWWARE, Zimbra, AD, ERP, SAP ROBI AXIATA LIMITED Specialist 2005-12 Mr. Fahim Reza had a successful tenure at ROBI Axiata Limited, where he worked from 2005 to 2012. Throughout his time at the company, he held positions in various departments, including customer service, IT planning and operations, data management, contact center training, and contact center development. In the customer service department, Mr. Fahim demonstrated his commitment to delivering exceptional service and ensuring customer satisfaction. His expertise in IT planning and operations allowed him to contribute to the smooth functioning of the company's technological infrastructure. Moreover, his proficiency in data management played a crucial role in organizing and maintaining critical information. As a contact center training professional, Mr. Fahim displayed his dedication to developing the skills and knowledge of contact center representatives, equipping them to provide outstanding support to customers. He also took part in contact center development initiatives, leveraging his experience to enhance the efficiency and effectiveness of the company's customer service operations. Tools : ERP, CRM, PABX, Ericsson, Solidus 3 Throughout his tenure, Mr. Fahim consistently demonstrated his versatility and ability to adapt to different roles within the organization. His expertise across various departments contributed significantly to the overall success of ROBI Axiata Limited. Reference : 1. Kajal Chatterjee National Program Manager ( WING And SWAPNO ) , UNDP Email :-2. Md Emranul Haq Consortium Manager ,Concern Worldwide Email :-3. Neelima Yasmin Head of Coastal ,PLAN International Email :- 4