Curriculum Vitae
PERSONAL INFORMATION
Faheem Ghazi
Flat No 3rd Floor 2nd Plot 8-C Sunset Lane 6 DHA Phase 2
Extension Karachi.
--https://www.linkedin.com/in/faheem-ghazi-71b994120/
skype:faheem878
Sex Male| Date of birth27/11/1991| Nationality Pakistani
PERSONAL STATEMENT
My objective is to obtain a position in a professional work environment where my skills are valued
and can benefit the organization, and also improve organizational ability to exceed corporate goals.
WORK EXPERIENCE
April 2021 to August 2022
Admin Officer
Redvein Trading & Contracting (Doha, Qatar)
Sorting file and documents, deliver in-office mail and memos, and review documents for
errors before they are sent out of the office.
Greeting customers and clients who visit the office in person, and also receive incoming
customer phone calls and emails.
Manage schedules for executive and VIPs who work in the office schedule meetings and
events, as well as make booking arrangements for conference and meeting rooms.
Maintain the employee database for the office by identifying staffing gaps and following
up on new employees to ensure they are performing their duties well.
Hire and schedule maintenance workers as needed when problems arise in the office,
such as equipment breaking down.
November 2018 to March 2020
GL Expert
Uber Pakistan
Deliver 5-star, in-person support to driver-partners.
Walk driver-partners through the on boarding process and all of the tools they need to be successful
on the Uber platform
Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment).
Help brand the Uber name and get driver-partners excited to be on the road.
Stay on top of new Uber policies, procedures, and programs that affect driver-partners.
Worked with the Driver Operations team to make support processes even better.
May 2017 to November 2018
Guest Service Agent
Regent plaza hotel & convention centre
Greeting guests upon arrival and making them feel welcomed.
Administering check-ins and check-outs.
Providing front desk services to guests.
Assigning rooms and taking care of administrative duties.
Delivering mail and messages.
Processing guest payments.
Coordinating with bell service and staff management.
Being a source of information to guests on various matters such as transport and restaurants
Processing meal and beverage requests.
Accommodating general and unique requests.
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March 2012 to December 2013
Customer Service Officer
A.M international travel & tourism
Bookkeeping, communications, scheduling, data entry, secretarial services, manage phone calls
and correspondence, look after work flows and also meeting customer who come to reception
area.
Brief them about company's tour packages promos, and latest offers.
EDUCATION AND TRAINING
2005 to 2007
Matriculation
Science (A’) BISE Hyderabad
2007 to 2009
Intermediate
2010 to 2012
Bachelor of science
Premedical (B’) BISE Hyderabad
Psychology (First) University of Sindh
2014 to 2016
Master
Master of business administration (3.21 GPA) University of Sindh
2016 to 2017
Diploma
Hotel Management (2nd Position) PITHM Karachi
PERSONAL SKILLS
Languages
English
UNDERSTANDING
SPEAKING
Listening
Reading
B2
B2
Spoken interaction
WRITING
Spoken production
B2
B2
IELTS 5.5
Sindhi/Urdu
Fluent
Fluent
Fluent
Fluent
Communication skills
Active listening, friendliness, confidence, giving and receiving feedback, volume and clarity.
Organisational skills
Collaboration, planning ,leading, teamwork ,time management, prioritizing, work-life balance
Problem solving.
Other skills
Adoptability, customer service, decision-making, critical thinking, empathy.
Curriculum Vitae
ADDITIONAL INFORMATION
Projects
Why hotel industry declined in Pakistan
LinkedIn learning courses
Customer service leadership.
Quality standard in customer service.
Creative thinking.
References
Will be furnished upon request
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