I have worked as a customer service representative for multiple e-commerce stores, gaining five years of experience with Zendesk and three years with Shopify. Additionally, I have managed Shopify stores specializing in beauty and lifestyle products, which has given me a strong understanding of how the industry operates.
During my previous roles, I consistently excelled in performance metrics, achieving a Contact Per Hour (CPH) of 21, making me one of the top performers in my team. Furthermore, my experience includes working with beauty products such as foundations, makeup kits, lipsticks, and moisturizers, having previously collaborated with a company in Pakistan.