Fahad Mushtaq

IT SUPPORT&NETWORK ENGINEER Fahad Mushtaq Thokarniaz Bag Lahore, Pakistan, Zip Code 54000 Contact: -) Email:- 5+ years of experience in Network administration and IT administration. Skilled in delivering technical support, managing network operations, and maintaining enterprise-wide area networks across multi-platform and high uptime Data Center environments. Professional Experience IT Administrator Sanpak Engineering pvt ltd, Lahore, January 2022 – present Monitoring and maintaining networks and servers. Upgrading, installing and configuring new hardware and software to meet company objectives. Implementing security protocols and procedures to prevent potential threats. Creating user accounts and performing access control. Performing diagnostic tests and debugging procedures to optimize computer systems. Documenting processes, as well as backing up and archiving data. Developing data retrieval and recovery procedures. Designing and implementing efficient end-user feedback and error reporting systems. Supervising and mentoring IT department employees, as well as providing IT support. Keeping up to date with advancements and best practices in IT administration. Install and configure software and hardware Manage network servers and technology tools Set up accounts and workstations Monitor performance and maintain systems according to requirements Troubleshoot issues and outages Ensure security through access controls, backups and firewalls Upgrade systems with new releases and models IT Support Officer Superior University, Lahore, January 2019 – 2022 Performs various functions in resolving issues concerning software and hardware operation for an organization. Offer Level 1&2 customer-centered technical support for company’s desktop computing environment and corporate network, including supported hardware, Microsoft Office/Outlook and other business applications, and peripheral devices. Provide support and maintenance for in-Labs computer systems, including carrying out diagnosis, upgrade, repairs, maintenance, and installation of all equipment and hardware devices, as well as ensuring top performance of workstation. Troubleshoot remote users’ issues by applying remote monitoring and management software. Carry out documentation of resolutions of all Level 2 and 3 incidents so as to be sure correct and detailed descriptions are imputed into the ticketing system. Work experience in an IT environment supporting desktops, laptops, peripherals, and printers. Supervise and maintained 15 labs and IT equipment’s after odd days. Undertakes the installation of data equipment, including data racks, patch panels, cable trays, etc. Takes responsibility for installing new cables in new or existing buildings. Performs termination and testing of new cabling. Added Windows 2000/2003 servers and Windows 10 desktops to the domain through Active Directory (AD) and user permissions. Managed User Accounts (Creation, Deletion, Permissions, and VPN Access). Developed organizational units in Active Directory (AD) and managed user security with group policies. Cyber Attacker & System Support (Night Shift) Absolute Solution Lahore, January- Working with a Security Information and Event Management like as (SIEM) Platform - to identify, analyze, build, test and deploy cyber security enterprise use-cases/queries/content. Working with customers on SIEM use-case/query requests: net-new, tuning, and emergency query requests. Working with Splunk Technologies (searching, monitoring, analyzing data - and building cyber queries / use-cases for Cyber threat identification and alerting). Working of the MITRE ATT&CK (Adversarial Tactics, Techniques, and Common Knowledge) framework. Presentation skills to small audiences. Writing of Scripting tools (Python/Perl/Shell/HTML/PHP). Participates on cyber security review of new technologies, designs, and remediation planning efforts. Collaborates and participates on identification of security needs and recommends plans/resolutions. Implements, tests and monitors cyber security improvements. Maintains visibility inside and outside of cyber security at an Engineering professional level. Helps execute security projects driven by groups both internal and external to cyber security. Network & Support Engineer Tecxra., Lahore, January 2018 – 2018 Managed the design, installation, and management of organization-wide local area network, wide area network, network segment, and internet system Optimize network performance and reliability by maintaining hardware and software, analyzing technical issues, and ensuring availability to system users Implement effective security measures to protect data, software, and hardware Deliver Tier 1 network ticketing support to resolve all issues for 500+ users Execute the maintenance window changes for multiple locations, performing troubleshooting of routing and switching issues Network Support Assistant CTS pvt ltd, Lahore, January 2017 – 2018 Applied routing changes including BGP, OSPF, RIP, PIM, and EIGRP, which improved network/system performance by 40% Maintained seamless end-to-end communication by delivering support for Video Conferencing System (Cisco VCS/TMS) Designed, configured, and installed all Data Center Network Devices to support 1000+ users, including ran cables, ports, routers, switches, Load Balancers, and VPNs Effectively resolved routing issues within multiple contexts of the multiples firewall Detected 20+ network vulnerabilities by testing infrastructure security and tracking potential threats to the network Education UNIVERSITY OF SARGODHA, Master in Information Technology, June 2016 Certificates & Training: Cisco Certified Network Associate (CCNA) in Router & Switch Cisco Certified Network Associate (CCNA) in Enterprise Cisco Certified Network Associate (CCNA) in Security Microsoft Azure Malware and Security Analysis Linux Operating System (Red hate, Ubuntu, Kali, Centos) IT Computer courses (MS word, Networking, Database) Additional Skills Network Hardware: Inside Wiring, Cat5e cables, Wireless Devices, Camera Technical: Nvr, Dvr , Cabling , Ip Address configuration, Remote Access Network Technologies: Cisco Routers, Switches, Ethernet, Fast Ethernet, WAN, LAN, TCP/IP, CDP, RIP, RIPv2, Access Control List (ACL), Network Address Translation (NAT),VPN, Wireshark Computer language known: C, C++, Java, Python Web Technologies: E-commerce Web, PHP, WordPress, HTML CSS Advance Security Cyber Tools: Nmap, Burp Suite, Wireshark, Iron WASP Server Management: Windows Active directory 2003/2010/2012/2016/2019, Group Policy management, object management, security and controls, ID /Group creation and administration, Share and NTFS permission management Experience designing/managing MS Windows domain environment: Windows Server 2012 R2/2016, Active Directory, Group Policy, DHCP, DNS, MDT, license management, workstation imaging, server patches, update management Hands on experience with VMware ESX, ESXi/vSphere, vCenter, vMotion, DRS, and additional virtualization technologies and concepts