Fahad Iqbal

Fahad Iqbal https://www.linkedin.com/in/fahadiazmi- - My journey has taken me through various industries, where I have had the privilege of leading diverse teams to deliver projects that not only meet but exceed expectations. I have successfully delivered projects for banking, fintech, healthcare, education, manufacturing and technology sectors. I try to understand the big picture, so that I can be adaptable, and always look for ways to improve and innovate. My core competency is engaging directly with clients, managing resources efficiently and steering projects back on track. I am fortunate enough to love the work I do, and I am always excited to tackle new challenges and contribute to meaningful work. PROFESSIONAL EXPERIENCE 10Pearls April 2023 to date Pakistan’s largest provider of software and consulting services to clients worldwide. Associate Director Software Services • I have 7 Project managers reporting to me, combined reporting of 100+ resources and 30+ projects. I ensure that their projects follow best practices, risks are mitigated, delivery is successful and clients are satisfied. • I actively collaborated with clients in healthcare, fintech and the education sector to successfully deliver product enhancements. • Working as part of the organizational leadership, I updated project delivery SOPs increasing project success by at least 10%. • Led a key strategic account in the UK, resulting in operational efficiency and decreasing the cost of service by more than 50%. Folio3 April 2022 to April 2023 Provides development and consulting services to enterprises, SMBs and start-ups Senior Project Manager • Worked as delivery manager supervising other project managers, ensuring that their projects were successfully delivered. • Part of pre-sales team, attended prospect client calls, led pre-sales efforts and created proposals. Successfully onboarded 3 clients in a quarter. Increased the client onboarding by 30% quarter over quarter. • Worked on multiple client projects, managed projects using SCRUM, used Jira for tracking and reporting. Successfully delivered MVPs to 2 clients within time and budget. • Responsible for P&L of projects, ensured that project profitability was maintained above 40%. qordata July 2020 to February 2022 Creating SaaS data analytics products in the Life Sciences compliance industry Program Manager • Delivered $1.1 MM in ARR from the product stream, primarily from US and European customers. This included upselling and introduction of new projects, alongside renewal management, to achieve revenue growth within the product line. • Navigated SaaS implementation complexities, from initial planning to successful product deployment and ongoing support and maintenance. Helped the organization launch 1 new product and more than 10 features in the existing product. • Kept customer satisfaction (NPS score) above 70% for the whole fiscal year across all customers and products. Successfully retained customers against an internal churn KPI. • Set up the Project Management Office from scratch. Enabled best practices and industrystandard project execution for all project managers. Led a team of 4 project managers. • Created BI reports in PowerBI for senior management to provide visibility on resource utilization and cost to service each customer. Senior Project Manager • Use SCRUM effectively to deliver more than 8 client projects, helping them submit data on time to the US federal government. • Wielded expertise in planning, estimation, scheduling, documentation, milestones, and revenue forecasting. Utilizing JIRA and MS Project, independently selected the optimal methodology for each project, maximizing delivery efficiency. • Demonstrated proactive risk management by regularly raising issues to stakeholders, categorizing risks, developed mitigation plans and maintaining up-to-date RAID register, ensuring project stability and minimizing disruptions. TPS July 2017 to July 2020 Providing fintech solutions for leading banks and financial institutions Senior Project Manager • Masterfully navigated 8 projects concurrently, ranging from $50K to $450K and spanning 8 to 18 months. Delivering on budget, on time, and to scope and quality. Proactive risk management ensured client and internal goals were met, all while fostering strong relationships with diverse stakeholders. • I was responsible for all project’s P&L, managed to deliver all projects with at least 40% profitability. Tracked all project resource and material expenses in MS Project. • Successfully led the EMV migration project for a prominent Pakistani bank with stringent regulatory deadline. This resulted in the bank establishing itself as a market leader. • Helped a Government of Pakistan institute set up EMV card issuance, working on the project from inception to delivery. Led the delivery effort on behalf of the sponsor managing all stakeholders to deliver quality within schedule. • Accountable to internal and client stakeholders for project delivery via traditional waterfall method. Maintained up-to-date project tracking through detailed project schedules, milestone check-ins, financial projections, risk assessment and countermeasures, and management of project scope and alterations. • Kept stakeholders informed through impactful dashboards, detailed reports, and regular steering committee meetings. • I was awarded the following during my tenure: o TPS project manager of the quarter (Q2 2018) o Runner up for best project manager at PMI Karachi Chapter’s annual event of 2019. o Recognition from UBL on completion of EMV Issuance project. Nanosoft Technologies September 2012 to June 2017 A product-based software house building SaaS and mobile apps to solve workplace problems. Project Manager • I joined as a project manager and after initial success was given responsibility for a new business unit which delivered web and mobile apps in the Middle East and North America. • Wore different hats to ensure business unit was profitable. Created Digital marketing team from scratch, worked in pre-sales, managed projects, and provided post project support. Was responsible for profitability of the BU and was able to increase profitability by 100%. • Championed the SCRUM framework, leading effective stand-up meetings, maintaining daily burn-down charts, and helping productive sprint reviews and planning sessions. Algorithm Consulting September 2005 – January 2007 ERP software for the textile industry Business Analyst EDUCATION Certified ScrumMaster (CSM) 2020 Scrum Alliance Earning my CSM certification allowed me to delve deep into the Scrum framework, equipping me with insights into team roles, essential events, and key deliverables. It also empowered me to effectively guide my team in implementing Scrum practices. MSc Information Systems - Innovation North Faculty, Leeds Beckett University Key courses include Soft Systems Methodology, Information Systems Modelling, Information Systems Management and Quality, and Innovation. CISA (Certified Information Systems Auditor) 2007 ISACA London Chapter CISA is the quintessential professional certification for information system audit and control. BS Computer Science - Department of Computer Science, Karachi University Notable courses include calculus, linear algebra, statistics, microprocessor design, assembly language programming, electronics, operating systems, compiler construction, database systems, networking, expert systems, natural language processing, financial management and system analysis and design