Fahad A.Z.

Fahad A. Zuberi Supply Chain Professional https://www.linkedin.com/in/fahadazuberi/ --  Ontario, Canada Summary Energetic, results-driven Supply Chain Professional having over 7 years of experience working at global firms with a solid history of achievements. Motivated supervisor with strong organizational and prioritization abilities. Areas of expertise include demand & supply planning, operations management, inventory management and customer satisfaction. Education University of Toronto – Toronto, ON 2019 – 2020 Certificate – Operations and Supply Chain Management University of Wollongong – NSW, Australia 2011 – 2013 Master of Science [MSc] – Logistics ◌ Credentials assessed by University of Toronto Accomplishments Exceeded all targets set by the employer consistently from 2015 – 2019 Increased forecast accuracy: 82%  93% Reduced dead inventory: 2.6%  1.6% resulting in cost savings of $110K Adjusted sourcing techniques resulting in cost savings of $127K Reduced backorders by 28% Improved customer satisfaction ratio by 6% Improved Fill Rate [Customer order  Dispatch in 1 day]: 78%  96% Improved long-term pending customer complaints by 42% Set up the new supply process with revised incoterms . Direct supply to customer  Supply through central warehouse - Reduced lead time: 14 days 10 days Professional Experience ■ Samsung Electronics ◌ Demand and Supply Planner Mar 2017 – Feb 2021 Reported to the Senior Manager and Head of Department [Director] Managed end-to-end supply chain of 5K+ SKU’s worth ~$1.2 Million Maintained data accuracy in SAP and other systems related to demand planning Lead account and item level forecasts, and stock replenishment for regular, seasonal and promotional volume based on sales trends and demand drivers Analyzed forecast exceptions of previous weeks to understand causes of errors and took necessary actions to reduce them. Measured improvement actions through KPIs Continuously improved forecasting methodologies related to demand planning Collaborated with other departments such as finance, sales, and customer service to ensure accurate data is being used for forecasts Investigated customer ordering patterns and identified stock improvement opportunities Analyzed and evaluated the supply plan and net dispatch requirements to satisfy customer needs taking into account the network complexity and supply constraints Balanced the need of stock availability versus the need to minimize costs of inventory to ensure optimum stocks in the right location Collaborated with customers on stock replenishment based on buyback terms Maintained inventory at appropriate level to ensure high customer service, while meeting inventory targets Reviewed stock level of the central warehouse and managed excess and obsolete stock ◌ Customer Supply Chain Specialist Aug 2014 – Feb 2017 Order management, ensured that all orders were properly sourced, executed and delivered Recommended ways to improve daily operations within end-to-end order management processes Monitored 3rd party delivery agents to ensure all established metrics were achieved Reviewed service complaints and provided solutions Proactively addressed stock shortage issues through monitoring of product resupplies and timing of outgoing orders Maintained key customer fill rate performance scorecards to track service performance Provided daily support to distributors related to operational issues, payments and logistics Worked with retailers/ distributors to make sure they received stock on time and in right condition ■ Harsco Corporation Jun 2013 – Aug 2014 ◌ Inventory Planner Founded in 1853, Harsco is headquartered in Camp Hill, Pennsylvania and operates in 35 countries Supported sales and logistics in capturing all the key drivers for demand management, to include but not limited to stock reservations, customer returns, inventory availability; locally, within the region or internationally and production capabilities Recommended inventory allocation to key clients Prepared ABC analysis reports Circulated slow-moving inventory list periodically to relevant parties Analyzed regional data to monitor performance and plan improvements Supported the sales function in providing on-time item availability, and/or lead time for production/ procurement Maintained and reported accurate information relating to the logistics function Skills SAP MS Excel – Advanced user Adaptable/ Flexible Ability to work under pressure Strong interpersonal skills Time management Attention to detail Decision making Work ethic