Fagmie Fredericks

FAGMIE FREDERICKS 📍 Vanderbijlpark, South Africa 📞 - | ✉️-🔗 linkedin.com/in/fagmie-fredericks-8876aa59 STRATEGIC OPERATIONS | PEOPLE LEADERSHIP | GENERAL MANAGER Dynamic and results-driven General Manager with over 15 years of progressive leadership across engineering, automotive, and service industries. Expert in aligning business operations with strategic goals, managing cross-functional teams, and driving continuous improvement in performance, compliance, and customer satisfaction. Strong background in operational execution, HR, HSE compliance (NEBOSH), and sales and marketing leadership. Recognized for fostering high-performance cultures, reducing inefficiencies, and scaling business impact through innovation and people-first management. CORE COMPETENCIES • Operational Strategy & Execution • Human Capital Management (HR/IR/Recruitment) • Health, Safety & Environmental Compliance (NEBOSH, ISO 9001) • Sales & Aftersales Management • Marketing & CRM Campaigns • Financial Oversight & Budget Control • SOP Development & Systems Implementation • Staff Development & Leadership • Multi-Site & Remote Team Supervision • Client & Stakeholder Engagement • Data-Driven Decision-Making • Contract Management & Business Development PROFESSIONAL EXPERIENCE General Manager Deltarette Engineering, Vanderbijlpark, South Africa 2017 – Present • Led full-spectrum business operations including HR, finance, aftersales, and client service, improving service delivery and operational efficiency. • Introduced KPI tracking systems and streamlined internal processes for cost control and performance measurement. • Drove company-wide safety and quality compliance (NEBOSH, ISO 9001), embedding HSE standards across functions. • Managed talent acquisition, onboarding, and training to build a skilled and engaged workforce. • Played a central role in contract acquisition, project execution, and customer satisfaction in the engineering and energy sectors. Marketing Manager – Aftersales CRM Mercedes-Benz – New Vaal Motors 2015 – 2016 • Directed strategic marketing and CRM campaigns, increasing customer retention and boosting aftersales revenue. • Collaborated across departments (workshop, parts, admin) to drive service growth and client satisfaction. • Developed customer journey maps and aftersales loyalty initiatives. New Vehicle Sales Executive VW, Audi, BMW – Imperial Group 2012 – 2015 • Consistently ranked as a top-performing sales executive across premium automotive brands. • Strengthened customer loyalty and aftersales engagement through exceptional service and product knowledge. • Worked extensively with OEM platforms and cross-functional delivery teams. Business Owner & Consultant 2009 – 2012 • Launched and managed a successful indoor sports facility, overseeing operations, staffing, and client service. • Delivered marketing and business consulting services to SMEs, optimizing CRM usage, operational flow, and staffing models. Key Accounts Manager Uhuru Communications | 2003 – 2007 • Managed advertising sales for contracted magazine titles. • Conducted sales and marketing presentations to media agencies. Broker Consultant Sage Life (Ltd) October 2001 to September 2003 Key Functions and Responsibilities: • Financial Advisor to Brokers, Provide Insurance and Investment advice • Secure new business and service existing clients • Keep abreast with developments in industry and rulings relating to new products • Relationship building with Brokers and Third-party sales • Retention rate of 92% on overall new business • Received awards for Top Consultant for region and branch for January to June 2003 • Achieved 100% of annual target within 6 months Old Mutual (PTY) LTD Broker Consultant October 2000 to September 2001 Key Functions and Responsibilities: • Marketing, sales, quotation presentations, product presentations, administration, as well as keeping up-to-date record of all learning’s and rulings with regards to the products offered. Quality Assessor And Trainer February 1994 to October 2000 Key Functions and Responsibilities: • Investigate and solve high-level management queries • Assess and improve manual business processes • Identify, develop, and implement new processes • Develop specifications and documentation for the system changes and implementation. • Train new and existing staff in policy changes, values, claims, and corporate business. • Identify, implement, and maintain the departmental training plan • Test automated systems: Mainframe systems roll out log problems • Interview applicants for Quotation Specialist positions EDUCATION & CERTIFICATIONS • Associate Degree in Business Administration - June 2025 • Project Management Certification – 2024 • Human Resources Management Certification – 2024 • NEBOSH International General Certificate (IGC) – 2017 • Volkswagen International Sales Certification – 2013 TECHNOLOGY & SYSTEMS • MS Office Suite (Excel, Word, PowerPoint) • CRM & ERP Systems • OEM Platforms (VW, Audi, BMW, Mercedes-Benz) • KPI Dashboards & Reporting Tools • Google Workspace | Teams | Slack | Zoom AVAILABILITY Open to relocation. Available for immediate interviews. Salary expectations aligned with strategic value, experience, and business growth objectives.