Faeren Adzande

Peace Faeren Adzande . . - . - . Gwarinpa, Abuja 900108 CAREER OBJECTIVE Highly organized candidate experienced in providing comprehensive clerical and administrative support. Proven track record of managing daily office operations, coordinating calendars, scheduling appointments, and handling incoming and outgoing calls. Adept at creating and maintaining filing systems and using office software applications. Committed to providing outstanding customer service, and ensuring the accuracy of administrative tasks. EXPERIENCE LOCAL GOVERNMENT INSPECTOR II/ADMINISTRATIVE ASSISTANT, Makurdi , Benue Bureau For Local Government And Chieftaincy Affairs , January 2015-Present • Collaborated with departmental leaders to establish departmental, goals, strategic plans and objectives. • Supported executive staff through scheduling meetings, coordinating travel arrangements and preparing crucial documents. • Executed record filing system to improve document organization and management. • Managed routine correspondence. • Performed routine and scheduled maintenance services. • Participated in ongoing training to enhance own job skills and knowledge. • Took detailed meeting minutes to provide historical account of actions to measure progress against strategic plan and drive accountability. • Collaborated on special projects as assigned by leadership. • Edited documents to improve accuracy of language, flow and readability. • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible. • Assisted with new hire orientation and employee training. • Oversee and supervised the selection of traditional rulers. . CUSTOMER SERVICE OFFICER, Makurdi , Benue Benue State Internal Revenue Service, June 2011-December 2014 • Addressed customers courteously using suitable methods and problem-solving skills. • Developed strong customer relationships and loyalty through effective communication. • Updated and maintained database with accurate customer information and timely data entry. • Remained open to feedback from supervisor and peers to build and improve skills set. • Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues. • Provided account information to customers and explained bill service policies and customer rights. • Responded promptly to internal and external queries. • Investigated and researched issues to determine root causes and appropriate resolution methods. • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers. • Responded to telephone inquiries and complaints following standard operating procedures. • Maintained staff and visitors logs. . CUSTOMER SERVICE REPRESENTATIVE, Yenagoa , Bayelsa Equator Microfinance Bank , July 2009-July 2010 • Answered customer questions about basic banking services, such as account balances and interest rates. • Created and maintained customer bank accounts. • Responded to internal and external queries courteously. • Followed up with customers regarding product functionality and overall satisfaction. • Addressed customers courteously using suitable methods and problem-solving skills. • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers. • Provided account information to customers and explained bill service policies and customer rights. • Met daily customer service quotas with a focus on quality. • Investigated and researched issues to determine root causes and appropriate resolution methods. • Developed strong customer relationships and loyalty through effective communication. • Issued customers with debit cards, withdrawal booklets and others. • Responded to telephone inquiries and complaints following standard operating procedures. . EDUCATION BACHELOR OF ARTS (B.A.) IN FRENCH , Makurdi , BENUE Benue State University , December 2008 SKILLS . . Customer Service Office Management . . . . Calendar Management . Staff Management Customer and Client Relations ... Phone Call Answering Administrative Support Time Management Filing