Faek Farouk Fauzi El Heads

Cv Name: Faek Farouk Fauzi El Jedaa Nationality: Libyan Professional Summary Motivated Customer Service and Sales professional with over 3 years of experience across multinational BPO companies (Teleperformance, Concentrix, Sutherland). Skilled in client relations, problem-solving, and performance-driven support. Experienced in cold outreach, email marketing, and lead generation with nearly one year at TRD Investments. Strong background in trading stocks and bonds since 2020. Currently pursuing a BSc in Business Administration and Finance at the British University in Egypt (expected graduation: 2026). Intermediate-level data entry and freelance project experience, with strong adaptability and communication skills. Work Experience Customer Service Representative — Teleperformance, Cairo Jan 2021 – Aug 2021 - Handled inbound and outbound customer queries for international clients. - Consistently achieved high first-call resolution rates and exceeded KPIs. - Developed strong interpersonal and conflict-resolution skills. Customer Support Associate — Concentrix, Cairo Sep 2021 – Apr 2022 - Supported customers via phone, email, and live chat across multiple regions. - Consistently met service quality targets and satisfaction goals. - Assisted with onboarding and mentoring of new staff. Customer Experience Specialist — Sutherland, Cairo May 2022 – Dec 2022 - Managed escalated cases, ensuring satisfactory client outcomes. - Coordinated with cross-functional teams to improve workflow efficiency. - Recognized for strong communication and customer retention skills. Sales & Marketing Associate — TRD Investments, Cairo Jan 2023 – Nov 2023 - Executed cold outreach and email marketing campaigns to generate leads. - Increased client acquisition through personalized outreach strategies. - Supported clients in understanding investment options and onboarding. Additional Experience Independent Trader — Self-Directed, Remote 2020 – Present - Trading stocks and bonds with focus on portfolio diversification and risk management. - Applied financial and technical analysis to investment decisions. - Built expertise in financial markets, trading platforms, and investment strategies. Freelance Data Entry Specialist — Remote 2021 – Present - Completed intermediate-level freelance data entry projects with accuracy and efficiency. - Skilled in spreadsheets, data organization, and record-keeping. - Experienced in meeting deadlines and delivering high-quality results. Education BSc in Business Administration & Finance The British University in Egypt (BUE) Expected Graduation: 2026 Key Skills - Customer Service & Client Support - Cold Calling & Outreach - Email Marketing Campaigns - Data Entry & Data Management (Intermediate) - Sales & Lead Generation - Financial Markets & Trading - Problem-Solving & Conflict Resolution - Cross-Cultural Communication Languages - Arabic – Native - English – Fluent