Fadoyin Moyinoluwa

FADOYIN MOYINOLUWA ELIZABETH Ibadan, Oyo State Mobile: - || E-mail:- CAREER OBJECTIVE To establish myself as a dynamic and resourceful professional by consistently demonstrating dedication, adaptability, and excellence in all tasks and responsibilities entrusted to me. I aim to integrate my passion for success with strong technical, analytical, and interpersonal skills to drive team performance and organizational efficiency. I am committed to continuous personal and professional development through skill enhancement, leadership growth, and innovation. My goal is to contribute to building a resilient, forward-thinking organization by delivering top-quality work, fostering positive relationships, and upholding integrity and professionalism in every endeavor. EDUCATION University of Ilorin, Ilorin, Kwara State 2018 – 2023 B.A Linguistics Federal Government Girls’ College, Oyo, Oyo State 2011 – 2017 Senior Secondary school Certificate Examination TECHNICAL SKILLS  Microsoft Office Suite: (PowerPoint, Excel, Word, Outlook)  Customer Relationship Management Tools ( Zoho CRM, Salesforce, or Freshdesk)  Data Entry  Report Writing  Client Relations  Virtual Assistance  Logistic Management  Inventory Management  Document and Record Management  Google Workspace: Gmail, Google Drive, Meet  Communication Tools: Email, Zoom, Google Meet  Soft Skills: Task Prioritization, Research Skills, Office Administration, Teamwork, Adaptability, Attention to detail, and Organizational Skills WORK EXPERIENCE Geepee Industries (NYSC), Sango-Ota, Ogun State 2023 – 2024 Customer Service Representative  Responded promptly and professionally to customer inquiries via phone, email, and live chat, providing detailed information on products and services while ensuring timely issue resolution.  Maintained and updated comprehensive records of all customer interactions, ensuring accurate documentation of complaints, and follow-up actions to support service continuity and reporting.  Collected, tracked, and analyzed customer feedback and satisfaction data to identify service gaps, and implementation of process improvements that enhanced customer experience.  Handled sensitive customer information with strict confidentiality, effectively resolving escalated issues while following company protocols and reporting major concerns to the departments.  Collaborated cross-functionally with sales, logistics, and product development teams to communicate customer needs, drive customer-focused improvements, and maintain high levels of satisfaction. Import Logistics Officer  Managed end-to-end import logistics operations, including the preparation and processing of all relevant shipping documentation such as bills of lading, commercial invoices, packing lists.  Conducted thorough cost analysis and negotiated with freight forwarders, shipping lines, and customs brokers to secure optimal transportation rates and efficient delivery schedules.  Coordinated with internal procurement and warehouse teams to track incoming shipments, monitor delivery timelines, and proactively address potential delays or discrepancies in order fulfillment.  Ensured strict compliance with customs regulations and international trade laws by preparing accurate and complete documentation, and minimizing risks of penalties or shipment hold-ups.  Maintained detailed and organized records of all import transactions, including clearance documents, shipping costs, and supplier correspondences, to support financial audits, performance analysis. CERTIFICATIONS  ALX – Virtual Assistance Skills in Digital Age 2024 INTERPERSONAL SKILLS Problem-Solving, Stakeholder Engagement, Confidentiality, Excellent Communication, Good Interpersonal Relationship, Teamwork, Critical thinking, Time Management and Leadership Skills. REFEREE Available on request.