Fadily Zakaria

Customer Experience Executive with 6+ years leading CX initiatives across fintech, trading, and entertainment. I combine empathy, strategy, and technology to turn complex customer interactions into loyalty and trust.

What I do best:

Empathy-Driven Communication: Transforming frustrated customers into satisfied, loyal clients

Omnichannel Support: Live chat, email, and ticket systems (Intercom, CRM)

Fintech Expertise: Handling KYC, account issues, and trade-related queries

I’m passionate about enhancing CX through AI and process improvements, while ensuring every customer touchpoint feels meaningful. I also enjoy mentoring teams and driving strategic projects that boost both performance and experience.

I love connecting with professionals who value purposeful work and innovative solutions — hit me up! (not literally hit me, though)