20+ years of experience managing supply chain and commercial activities in North Africa & Levant.
Proven record of accomplishment of creating market entry plan and driving them through to implementation,
working with local and remote teams within multicultural business environments.
EXPERIENCE
The American University in Cairo, Cairo, Egypt
Feb 2025 - Present
Sika Egypt, Cairo, Egypt
Oct 2023 – Jan 2025
Director, Procurement Services
• Responsible for the sourcing and procurement process of the university requirements from goods and services from
any point on the globe in the most competitive and timely manner.
• Plan, organize, and coordinate all strategic purchasing activities in support of the university goals and objectives.
• Responsible for the administration of the overseas procurement functions and activities related to the processing of
the university’s strategic needs and requirements.
• achieving cost savings and maintaining quality performance.
• Plan, direct, and coordinate the activities related to the purchasing of assets, materials and services. Participate and
share in all major tenders and purchases, starting from negotiation until awarding.
• Analyze market and delivery systems in order to assess present and future material availability and sources.
• Deliver, monitor and maintain the best possible high-standard level of customer services.
• Participate in developing and implementing the university procurement services policies and procedures.
Head of Procurement & Supply Chain
• Lead Sika Egypt Procurement & Supply Chain department for 5 companies: Sika Manufacturing – Sika Egypt
– MBCC for construction – MBCC for Trading & Modern waterproofing.
• Initiating and supporting the Sika Sourcing Strategy in alignment with Regional and Global Procurement
• Took ownership for individual Procurement targets on a local and/or regional level
• Ensured that all local requirements are coordinated with the regional strategy and communicated
accordingly.
• Managed the Procurement department to maintain best in class workforce, motivation and
development of technical and social skills.
• Define and monitor efficiency, effectiveness and success of the Country Procurement activities using
adequate controlling tools
• Implemented the Country Procurement strategy based on Sika`s overall Procurement strategy.
• Provide business excellence, collaborate with and provide consultation to business units and general
management of countries to support the reduction of total cost of ownership.
• Established appropriate guidelines, policy and governance across the country organization based on the
Global Procurement Manual.
• Improved country Procurement systems to enhance efficiency, compliance and processes
Achieved 1.3M CHF saving in 2024 & 1M CHF planned for 2025 prior to year start.
Identified and removed potential barriers between the 5 companies.
IFFCO, Suez, Egypt
Jan 2022 – Sept 2023
Supply Chain Manager
• Lead Factory Supply Chain division including all department: - planning, Procurement, warehouse,
inventory, customer service & Export.
• Analyzed the Production Plan Compliance report of previous weeks & update the reasons for non-conformance
in Unit Supply chain.
• Follow-up sourcing/selecting and negotiating with suppliers for local purchases including long-term contracts.
• Optimizing the service and quality elements of contracts, identify areas of improvement, engage proactively with
suppliers and manufacturing to implement these improvements. Proactively engage suppliers on NPD for
ingredients and recipe know how.
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Lead the S&OP process and ensure that E2E value chain is in place
Run the MRP monthly as part of the planning cycle.
Managed the 3PL & ensure that they follow IFFCO’s instructions.
FCE for Trading, Cairo, Egypt
Operations Director
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June 2018 – Dec 2021
Ensured strong business cooperation, profitable growth and a lasting relationship with the customers.
Being directly involved in sales and taking over responsibility for P&L, budgeting, forecasting and setting up a midand long-term strategy.
Overseeing the operations and performance of the Company and managing its compliance with Country legal and
regulatory requirements.
Being a central figure in promoting the Company’s culture and its shared values especially during a phase of rapid
growth.
Identified the market segment & new customers that company work in.
Act as middleman/intermediate for different suppliers in the region (represented 8 suppliers in different sectors).
Business consultant
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B2B E2E consultant advisor for MNC & New local companies
KitchenMaster UK.
Laurier Holding.
Flaurea Belguim.
Salmon House.
Itsalat International – I2.
Diversey, Cairo, Egypt
Feb 2014 – May 2018
Supply Chain Manager Egypt & Levant
• Managed E2E Supply Chain and Logistics, including demand/supply planning, local & foreign procurement,
warehouse, inventory, transport, distribution, product costing, invoicing, Export and customer service.
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Minimized cost while ensuring the lowest transit times and efficiency of transport
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Lead the S&OP process and ensure that E2E value chain is in place
Identified and Achieved SC dashboard such as Service Excellence as order fulfilment, planning accuracy, OTD,
inventory.
Prepared, presented & justified the total SC budget to measure cost effectiveness of the department &
submitted to the management.
Ensured the attainment of operational goals (cost savings, reduction of working capital and service level
improvements) for Egypt.
Ensured that our 3PL follows the company instructions in terms of warehousing, distribution & shipping.
Managed twice the move to new Toll manufacturing facility.
Succeeded to return $180k from Suppliers due to Country new Registration process (under law 43/2016)
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Raya Corporation, Cairo, Egypt
Nokia Product Manager (Supplier Relationship Manager)
Jul 2013 – Jan 2014
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Handled all communication with Nokia related to Logistics, Planning, Retail & Product issues.
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Managed Nokia forecast, Demand – short term & long-term plan, order process & order purchasing.
Managed sell-in / sell-out / Closing inventory analysis data to give visibility of sales opportunities and market actions
to maximize sell-out.
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Established integrated Planning process (Demand Planning) between Nokia & Raya.
Reduced Closing inventory from $13.5m by end of Q3 to $7m by end of Q3 (Demand Pull Strategy).
Established replenishment planning cycle.
NOKIA International, Cairo, Egypt
Customer Availability Manager, North Africa & Levant
Jan 2012 – Jun 2013
• Managed customer availability related planning- and execution processes and performance; minimized customer
availability risks and maximized sell-through by proactive supply analysis, scenario planning and guidance.
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Managed sell-in / sell-out / customer inventory data to give visibility of sales opportunities and market actions;
implement customer planning and inventory decisions.
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Established the S&OP process within NAL area in accordance with the Region & Global Logistics organization.
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Analyzed and controlled KPIs for planning accuracy, OTD, inventory
IMEA Region Shining Star – Q4 2012 (Award)
IMEA Customer Logistics recognition – Q3, 2012 (Award)
Customer Logistics Manager - North Africa
Jun 2011 – Dec 2012
• Acted as focal point between customers in North Africa and factories around the world; ensured product availability
and right quantity, SKU in targeted distribution countries within specified agreed lead-time with the best possible cost
to meet sales demand.
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Monitored weekly DOS per country, customers & products; planned sales in parallel with market needs; handled
customer claims.
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Arranged and managed logistics inspections/audits; implemented corrective actions and improvements; negotiated
release of several shipments detained due to new Customs regulations.
FAYROUZ INTERNATIONAL – Heineken, Cairo, Egypt
Customer Service & Logistics Manager – MENA Region
Sep 2006 – May 2011
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Handled business of $40M/quarter; developed processes; originated sales forecast, analysis and reporting.
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Implemented SLA with Suppliers; implemented IMS monitor report with customers; revealed customer manipulation
and prevented undeserved compensation.
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Ensured product availability with correct quantity, SKU in targeted distribution countries within specified agreed
lead-time with the best possible cost to meet sales demand; resolved customer claims.
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Run the DRP on a monthly basis as part of the replenishment planning cycle in accordance with the business input.
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Collaborated with plants on documentation; arranged and managed logistics inspections/audits.
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Negotiated/Handled sales forecast & orders for Sudan/Palestine.
LUFTHANSA CARGO AG, Cairo, Egypt
Senior Cargo Logistics Agent
Sep 2004 – Aug 2006
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Managed a team of 3 employees & 5 loaders per shift; resolved major irregularities.
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Assisted customers with problems and questions; resolved RRY broken box case during National holiday.
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Implemented handling requirements and procedures; dealt with Customs issues to avoid claims or fines.
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IATA Certified for DGR.
CARITAS EGYPT
Jan 2002 - Aug 2004
Financial Planner / Internal Auditor / Procurement Specialist
Worked on a variety of projects for several international programs including UNICEF, World Bank, and Ford Foundation.
EDUCATION / TRAINING
Supply Chain Management Diploma, American University in Cairo, 2016.
Certified Supply Chain Professional – CSCP – American University in Cairo, 2012.
Master Business Administration, AIM-Westbrook University, USA, 2009.
Bachelor of Commerce, Ain Shams University, Egypt, 2001.
High School degree, College de la Salle, Cairo, Egypt, 1995.
Other courses:
Leadership, IFFCO, Sokhna, 2022.
License to Lead – Nokia.
Deep Dive into Supply Chain – Nokia.
Effective communications skills – Dale Carnegie.
Materials & Supply Chain management, MEIRC, UAE.
Project Management, DHIRATA, Netherlands.
Cargo Sales and Handling (A1 QSH-313), Lufthansa Cargo, Germany.
ULD Build-up Course for Type A stations (WH-A-QSH-001a) – Lufthansa Cargo, Germany.
IATA Dangerous Goods Regulations for Personal Category 4&9 – Lufthansa Cargo, Germany.
LANGUAGES
Arabic: mother tongue
French: very good
English: Fluent
Spanish: basic
COMPUTER SKILLS
Microsoft Package
Lotus Notes
SAP
Focus I
PERSONAL DATA
Nationality: Egyptian
Date of Birth: 24 March 1977
Marital Status: Married
Military Status: Exempted