Fabienne Kaye Pauya

Education Bachelors of Science in Aviation Information System- PHILIPPINE STATE COLLEGE OF AERONAUTICS Work Experience FABIENNE KAYE PAUYA US CLINIC COORDINATOR About Me Healthcare Virtual Assistant with hands-on experience supporting a U.S. physical therapy clinic. Skilled in patient communication, insurance verification, and healthcare administration using various digital platforms. Skills Communication Skills Attention to Detail Team Collaboration Empathy & Compassion Confidentiality & Professionalism Certificates HIPAA Certified PROMPT Certified Softwares HEALTHCARE VIRTUAL ASSISTANT Feb 2024 - Feb 2026 Snapscale Patient Intake: Manages inbound/outbound calls and text reminders to ensure all intake forms are completed before appointments. Chart Preparation: Audits patient records, authorizations, and case notes to ensure clinical readiness for every visit. Insurance Verification: Confirms patient eligibility and updates insurance accumulations to streamline billing. Administrative Support: Coordinates scheduling and uses EHR systems and tracking tools to maintain accurate data. BILLING & RETENTION SPECIALIST Sept 2022-Feb 2024 (Comcast-US Telco) Transcom Worldwide Phil. Managed US-based client accounts, addressing billing concerns and servicerelated inquiries. Facilitated service disconnections efficiently and accurately. Ensured adherence to quality standards while maintaining high levels of customer satisfaction. TECHNICAL SUPPORT AGENT Jun 2019-Jun 2022 (Comcast-US Telco) Teleperformance, Inc. Provided technical support for equipment troubleshooting and service activations. Scheduled technician appointments to ensure timely service Delivered comprehensive technical support for Comcast service