Fabian Armenta Fausto

FABIAN ARMENTA FAUSTO Future Operations Specialist Mexico City, 06900, Mexico Mobile:-, Email:-CAREER OVERVIEW My professional background consists of mainly providing service desk support as well as customer service over the phone to internal customers of a security services company based in the U.S. CORE STRENGTHS Service Desk Skills • High customer service standards • Communication Skills • Ability to learn quickly • Conflict resolution proficiency • Troubleshooting/problem solving skills • Ability to work under pressure • Adaptability • Interpersonal skills • Team work skills • Proficient with Microsoft Office Suite • Support experience • Integrity WORK EXPERIENCE 02/2023 to present Future Operations Specialist InterCon Private Security Systems/ Mexico City My main responsibilities are staffing all of my assigned locations and contracts for all future shifts based on the information available on the dashboards and on the gantt, backfill any time off requests, also make sure we share any updates with all of the team, also we make sure all of our security guards to be staff meet all the requirements such as proper credentials, that they ar still active with no suspension and also we need to confirm that they are Ok with being assigned any given shifts, all these being done on salesforce and as I mentioned before throught the Gantt. 03/2022 to 02/2023 Restaurant Tech Support SpotOn/ Mexico City Provide technical support to merchants with issues on their POS terminals such as unable to login, EMV readers not taking payments, add new users to the system, adjust clock in and clock out times for their employees, among other responsibilities. 03/2021 to 03/2022 Customer Service Tech Mahindra/Verizon-Mexico City Answer all billing related questions, troubleshoot network connectivity issues on wireless phones, changing plans, processing upgrade orders for new orders among other responsibilities. 01/2020 to 03/2021 Service Desk Support Compucom/Aramark- Mexico City Provide Service Desk Support to end users of a food and uniform services company based in the U.S. by helping them unlock their accounts, reset their Windows password, connect to the VPN, and giving them access to their applications and intranet sites. 05/2019 to 01/2020 Bilingual Technical Support TKM/Frontier- Mexico City, Mexico Provide technical support to customers of a telecommunications company based in the U.S. to solve issues that they have with their internet connection such as slow speeds, frequent disconnects or no connection, set up service visits whenever is required, reschedule appointments, Etc. 01/2019 to 05/2019 Bilingual Customer service CCSI- Mexico City, Mexico Provide assistance to customers of Pizza Hut to place their order, update their full address, take payments, among other responsibilities. 09/2018 to 01/2019 Bilingual Sales Rep Telvista- Mexico City, Mexico Assist customers with their need to rent a car and convince them that we had the best deal. 04/2017 to 09/2018 Assistant Internet Shop and Printing Services- Naucalpan, State of Mexico Assist customers with their internet and printing needs. 05/2016 to 03/2017 TSR-Bilingual Teletech- Mexico City, Mexico City Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Formulated and enforced Service Center policies, procedures and quality assurance measures. 02/2016 to 04/2016 Customer Service Representative ADT Private Security Systems de Mexico, Mexico City, Mexico City Properly directed inbound calls in phone queues to improve call flow. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. EDUCATIONAL BACKGROUND UNAM –FES Acatlan ELT (Internship) Second Language Acquisition coursework, Coursework in Child Development, Psychology and Education Coursework in English Grammar, Linguistics and Language Development. Alison.com Alison ABC IT- Computer Training Suite (20 hrs) (MOOC)