F Idel Redoblado Iii

 FIDEL V. REDOBLADO III 53 A. Bonifacio St. Bgry. De Lapaz Antipolo City, Rizal- - ________________________________________________________________ OBJECTIVE Seeking a position where I will be able to implement my knowledge and skills in a stable organization. HIGHLIGHTS Excellent customer service skills and great enthusiasm for helping customers. Effective reading and writing English communication skills. Excellent time management skills, attention to detail and has the ability to multitask. Competent in MS office, Web browsers and Adobe Photoshop and Lightroom. WORK EXPERIENCE Cloudworkers Ltd. Chat operator – January 2020 – January 2021 Respond to clients promptly through chat by using platform. Strictly follow the rules of chat and make sure that the conversation is interesting. Ask to questions to clients to maintain their interest. Microsoft Xbox Account (Concentrix) Chat/Email support – August 2018 – July 2019 Respond to customers’ inquiries promptly through email and chat Assist the customer in troubleshooting issues on their account Providing accurate and correct information to customers by utilizing the web tools. Lazada Malaysia (Ekonflux Solutions Inc.) Email operations associate – November 2017 – May 2018 Ability to resolve the queries of the customer effectively and promptly through email. Manage and take ownership of the resolution process for all customer related issues. Maintain up to date knowledge and assimilates quickly to new promotional offers and program. EDUCATION Lyceum of the Philippines University Manila Bachelor of Science in Hotel and Restaurant Management Major in Cruise Line June 2007 – October 2011 ON THE JOB TRAINING The Bayleaf Intramuros Manila July- November 2011 Front Office Department