Ezugwu Cynthia Ogechi

Ezeugwu Cynthia Ogechi Virtual Assistant | Project Manager | Social Media Manager | Customer Support Specialist Email:-(mailto- Phone: - LinkedIn: [Ezugwu Cynthia Ogechi](https://www.linkedin.com/in/ogechi-ezugwu-?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app) Instagram:-(https://www.instagram.com/ezeugwu.cynthia?igsh=MW1qb2xxcnpwNzFwNA%3D%3D&utm_source=qr) About Me I am a highly skilled Virtual Assistant with over 3 years of professional experience, specializing in customer support, social media management, project management, and virtual assistance. I have a passion for supporting businesses by streamlining operations, enhancing brand visibility, and providing top-tier customer service. Throughout my career, I’ve demonstrated a strong ability to juggle multiple responsibilities, including content creation, project coordination, customer service, and more. My mission is to always ensure efficiency and exceptional service in every aspect of my work, allowing clients to focus on growing their businesses. My goal is to continuously evolve as a professional by acquiring new skills and providing innovative solutions. I am currently expanding my knowledge in cloud security, DevOps, and automation to stay ahead in an ever-changing technological landscape. Professional Experience Social Media Manager | Kulture Stitches | Feb 2025 - Present As a Social Media Manager, I handle the end-to-end process of growing Kulture Stitches’ online presence. From content creation to community engagement, I ensure the brand maintains a strong and consistent voice across all platforms. Key Achievements: Grew Instagram engagement by 30% in just 6 months by introducing fresh content strategies. Increased overall customer interaction by 25% with targeted engagement campaigns, fostering better relationships with the audience. Developed a content calendar that improved posting consistency by 40%. Project Manager & Appointment Setter | Digital Witch Support Community | 2023 - Present In my role as a Project Manager and Appointment Setter, I oversee the scheduling and management of multiple ongoing projects. I coordinate team efforts, ensuring that all timelines and deadlines are met. Additionally, I handle the scheduling of appointments for a team of 10+ members. Key Achievements: Successfully managed and delivered 15+ projects within stipulated timelines. Maintained a smooth appointment scheduling system that enhanced team productivity by 20%. Streamlined client communication to ensure effective project execution. Virtual Assistant & Customer Service Representative | Time Etc | 2022 - 2024 I provided virtual assistance and customer support to clients by handling emails, managing calendars, and supporting various administrative tasks. I helped optimize workflows and reduce operational bottlenecks, leading to enhanced client satisfaction. Key Achievements: Achieved a 99% customer satisfaction rate through prompt and professional issue resolution. Reduced client response time by 40%, improving overall customer experience. Provided continuous support for clients, resulting in long-term relationships. Account Manager | ProjectBaby Studio | Feb 2025 - Present (Part-time) As an Account Manager, I am responsible for managing client accounts and ensuring their needs are met. I maintain strong client relationships and ensure that all projects are aligned with their expectations. Key Achievements: Increased client retention by 20% by offering tailored services and maintaining regular communication. Managed multiple client accounts, ensuring timely delivery and quality service. Developed strategies that improved customer engagement by 25%. Education Bachelor of Science in Computer Engineering | Enugu State University of Science and Technology | 2022 - 2027 Currently pursuing a degree in Computer Engineering, with a focus on developing both the technical and managerial skills necessary to thrive in the IT and business world. My coursework covers areas such as cloud infrastructure, automation, programming, and project management. Skills & Expertise Project Management Tools: Asana, Trello, ClickUp, Monday.com Social Media Platforms: Instagram, Facebook, LinkedIn, Twitter Customer Service Platforms: Zendesk, Freshdesk, Help Scout Virtual Assistance: Email Management, Calendar Coordination, Data Entry CRM & Workflow Automation: HubSpot, Notion, ClickUp Content Creation: Canva, Adobe Creative Suite Technical Support: Basic IT troubleshooting, hardware support Communication Tools: Slack, Zoom, Microsoft Teams, Google Suite Certifications In-Demand IT Skills Training | 2025 DevOps & Cloud Security Certification | 2025 Portfolio Projects Project 1: Social Media Strategy for Kulture Stitches I implemented a comprehensive social media strategy for Kulture Stitches, focusing on creating a strong, engaging content calendar, improving brand recognition, and increasing customer engagement. The campaign led to a 30% increase in Instagram engagement and better audience interaction. Project 2: Workflow Automation for Digital Witch Support Community Managed the implementation of a new workflow automation system for Digital Witch Support Community, using tools like Trello and Asana. This automation reduced manual tasks by 25%, allowing the team to focus on higher-value activities. Testimonial "Ezeugwu has been a key asset to our team. Her ability to manage multiple tasks and clients at once, while always ensuring deadlines are met, is truly impressive. She’s reliable, organized, and an excellent communicator." — Okeh Ekwutosi, Founder, Digital Witch Support Community "Working with Ezeugwu on social media strategies has been a game-changer. Her creativity and attention to detail have helped our brand grow consistently." — \Kulture Stitches Team Contact Me If you’re looking for a reliable, organized, and skilled professional to manage your virtual assistance needs, projects, or social media, feel free to reach out to me: Email:-(mailto- Phone: - LinkedIn: [Ezeugwu Cynthia Ogechi](https://www.linkedin.com/in/ogechi-ezugwu-?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app