EZUGWU, CHIAMAKA SANDRA-| linkedin.com/in/chiamakaoraegbunam | (-
Enugu, Nigeria
EDUCATION
University of Nigeria, Nsukka
Nov 2016 – Nov 2022
Bachelor of Engineering: Civil Engineering, CGPA: 4.03/5.00
Thesis: Factors affecting the adoption of Building Information Modelling in Architecture, Engineering
and Construction industry.
WORK EXPERIENCE
Customer Care Agent – Ecstasy Data Nigeria
February 2024 – Present
Assist customers with data app-related technical problems, such as data syncing, login difficulties,
or feature functionality.
Ensure that users get the most out of the data app, give them advice and information on how to
utilize it, including features, advantages, and best practices.
Assist users in comprehending and interpreting their data, offering advice and suggestions to assist
in reaching their objectives and making decisions.
Address consumer grievances and problems promptly and expertly, elevating complicated
problems to senior customer service representatives or other groups as required.
Gathering and reporting user feedbacks or suggestions to assist the product development team
identify areas for improvement and provide guidance for upcoming updates and additions.
Account Management and Retention in order to promote and cultivate a strong rapport with users
by offering tailored assistance and guaranteeing users satisfaction.
National Youth Service Corps
Aug 2023 - July 2024
Conducting educational outreach by enlightening young individuals about the significance of
education and offering assistance in guiding them through the planning of their future steps
Participate in community-driven projects focused on cleaning up parks, beaches, or other public
spaces to promote environmental sustainability.
Assist newly enrolled corps members in completing registration processes and organizing their
documentation for the duration of their service years
Complete data entry and administrative tasks.
Enugu State Smart School Construction supervision.
Customer Care Agent – TracForth Engineering
May 2021-Nov 2022
Cold called leads from the growth team
Maintained a log of calls and list potential customers
Arranged product (Prota-Structure software) demos for prospective customers
VOLUNTEER EXPERIENCE
What Next Africa – facilitator
Dec 2023-July 2024
Organize school visits within my constituency.
Generate weekly reports detailing the activities conducted during the week, including a summary
of schools visited.
LEADERSHIP & OTHER AFFILIATIONS
Nigeria Society of Engineers (NSE) UNN, Assistant Secretary
Jan 2019 – March 2021
Participated in organizing skill acquisition programs of 200 and above student capacity
Participated in the managerial duties of the body
Assumed responsibilities in the absence of the Secretary.
Organized induction ceremony for first year students
Class ‘021 Civil Engineering, Assistant Class Representative
Assisted in the managerial duties of the class
Schedules class meetings
Organized tutorials on Prota-Structure
Dec 2019 – Nov 2022
TRAININGS AND CERTIFICATION
Jobber-man Soft Skills Training
Aug 5 – Aug 2020
African Leadership Group (ALX) Virtual Assistant
July 2022- Sept 2022
Project Management (Google)
May 2023- Jan 2024
SKILLS & INTERESTS
Software: Microsoft Suite (Word, Excel, PowerPoint), Google Workspace
Sports: Volley ball (team captain in secondary school), football.
Personal Attributes: Flexible Team Player, Feasible Communicator, Effective Time Manager, Grit
mindset, Proactive, Strategic Planning, Tech Savvy.
