Ezra Cariño

As a Customer Service Specialist and Back Office Support Agent, I assist customers and businesses in multiple ways. I help travel customers book vacations, manage modifications, cancellations, and refunds, ensuring a smooth and positive experience. In back-office operations, I track calls, metrics, and sales, assign tickets, send reports to clients and management, and conduct fraud reviews to ensure accuracy and compliance. My role bridges customer support and administrative tasks, maintaining efficient operations and high-quality service.