Eziyi Ifeoma Nduka

EZIYI IFEOMA NDUKA --  Ajah, Lagos.  Skills Managerial/Leadership skill. General computer skills. Delegation. Effective team player. High level of integrity. Problem solving and result oriented. Good verbal and written communication skill. Time management. Punctual, well presented and confident outlook.  Reference Available on request. - ""  Objective To use my skills to the best of my abilities in ensuring the growth and progress of any organisation that hires my services by working towards accomplishing her goals and objectives. Presently looking for a career in a more challenging, rewarding and forward looking organisation.  Experience July 2021 - IDIOLNUPO Till date FRONT DESK/ CUSTOMER SERVICE REPRESENTATIVE (LEKKI) Acting as a first point of contact in dealing with correspondence. Receive clients/ visitors at the front desk. Attending to clients online regarding enquiries, complaints and orders. Scheduling virtual and physical appointments. Generating sales so as to ensure company's growth. Keeping records of customer interactions, requests and complaints. Ensuring customer satisfaction and providing professional customer support. Developing goals and report progress to help improve business processes. Ensuring customer satisfaction and providing customer support. MAZELLE INVESTMENT September PERSONAL ASSISTANT 2020 - May 2021 Acting as a first point of contact in dealing with correspondence. Attending to online clients. Liasing with customers on behalf of the management. Booking and arranging travels,transports and accommodation. Typing, compiling and preparing reports and presentation during meetings. First-hand escalation to the management as to whenever there are issues that require superior attention. ENTERPRISE HUB CUSTOMER SERVICE REPRESENTATIVE March 2018 July 2020 Responding promptly to customer enquiries. Keeping records of customer interactions, requests. Acknowledging customer complaints. Ensuring customer satisfaction and providing professional customer support. Providing feedback to customers as efficiently as possible. December, AKWA IBOM STATE HOUSE OF ASSEMBLY(NYSC) 2016 - INFORMATION PERSONNEL November, Engaging in report writing. 2017 Pen downing all deliberations made at plenary. Assisting the information officer in giving reports and information of activity going on in the house. All other administrative duties assigned by my supervisor. OJEMATH INTEGRATED SERVICE April, 2016 December, CUSTOMER SERVICE OFFICER 2016 Communicating with customers about the services. Listening and handling customers complaints to ensure appropriate solutions. Fulfilling customers needs to ensure customer satisfaction.  Education Abia State University (ABSU) Abia state. B.A English Language and Literature Lilac Comprehensive Secondary School West African Senior School Certificate Examination  TRAININGS Customer Service Representative Certification (CSRC) Allison- Free Online Learning. Human Resource Management Abuja Enterprise Agency, Jahi District Abuja. Customer Relations Management Prime Services and Institute, Rivers state. Diploma in Data Management Netzone Institute of Computer Education and Technology, Rivers State. September, 2015 January, 2010