Eziukwu Ijeoma Nwachukwu

EZIUKWU NWACHUKWU ADMINISTRATOR/ BUSINESS DEVELOPMENT EXECUTIVE Page 1 of 4 NATIONALITY: NIGERIAN DATE OF BIRTH: 11th June, 1986 SEX: FEMALE MARITAL STATUS: MARRIED ADDRESS: 5, Ilesanmi Street, Isolo, Lagos, Nigeria TEL: - EMAIL: - Professional Summary Goal-oriented professional with over 13 years of experience across banking operations (funds management), customer service, relationship management, marketing, business development, public relations, and administrative roles. Possess a strong foundation in sales, combined with exceptional communication and leadership skills. Proven ability to identify business opportunities, drive revenue growth, and cultivate long-term client relationships. Currently enhancing my strategic thinking and cross-functional collaboration abilities. Confident in leveraging my diverse expertise to contribute meaningfully. Core Skills Strategic Planning & Execution Marketing, Sales & Business Development Customer Relationship Management Risk Management & Compliance Leadership & Team Building WORK EXPERIENCE Pan Finance International – UK Based Business Development Consultant – Senior Level Lagos, Nigeria Sept 2023 - Dec 2023  Conduct research on innovative financial institutions to identify potential award candidates.  Prepare and send introduction letters to organizations regarding their selection for award categories.  Initiate cold calls to introduce the organization and discuss potential opportunities  Draft and send cold emails to companies, presenting the organization's solutions and benefits tailored to their needs.  Build and maintain strong relationships with key decision-makers through strategic, targeted outreach initiatives. EZIUKWU NWACHUKWU ADMINISTRATOR/ BUSINESS DEVELOPMENT EXECUTIVE Page 2 of 4 Optiva Capital Partners Relationship Management Executive -Senior Level Lagos, Nigeria Feb 2023 - Aug 2023  Built and maintained strong, long-term relationships with high-net-worth individuals (HNWIs) to drive organizational growth.  Led prospecting efforts and identified new business opportunities, consistently meeting or exceeding sales targets.  Developed and executed marketing strategies to expand the HNWI customer base, ensuring high levels of customer satisfaction through prompt issue resolution.  Managed customer relationship management (CRM) systems to enhance client interactions and improve service delivery.  Collaborated with internal teams to ensure seamless customer experiences and continuously refined practices to boost client satisfaction Zenith Bank PLC Relationship Manager Lagos, Nigeria Mar 2014 - Oct 2021  Identified and promoted banking products to potential clients, focusing on customer acquisition and retention.  Reactivated dormant accounts and provided customer service training to enhance branch performance.  Led deposit mobilization efforts, packaged risk assets, and monitored income generation.  Established and maintained relationships with high-net-worth individuals (HNIs) to support the bank’s growth, managing a portfolio valued at N650 million.  Attracted HNIs interested in loan facilities, agency banking services, and credit deposit solutions, with client balances ranging from N100 million to N300 million.  Facilitated transactions including fund transfers, foreign exchange dealings, and import/export transactions (Form Q processing).  Managed account opening/closing processes and ensured proper documentation.  Facilitated issuance of chequebooks and electronic cards to clients.  Delivered seamless service, ensuring high client satisfaction through ongoing support and proactive problem resolution.  Regularly engaged clients with tailored financial solutions and collaborated with internal teams to enhance service delivery and satisfaction.  Monitored client satisfaction and implemented feedback to improve the bank’s offerings and customer experiences. IMEAC (Initiative for Education Against Corruption) Reporter Kado Estate, Abuja, Nigeria Aug 2011 - Nov 2011 EZIUKWU NWACHUKWU ADMINISTRATOR/ BUSINESS DEVELOPMENT EXECUTIVE Page 3 of 4 • Research, gather, and write news stories on current events, politics, business, and other relevant topics. • Conduct interviews, attend press briefings, and cover live events for accurate and timely reporting. • Verify information, fact-check sources, and uphold strong journalistic ethics. • Collaborate with senior reporters and editors to ensure articles meet editorial standards. • Stay informed about local and international news to provide relevant coverage for the audience. QUALIFICATIONS OBTAINED WITH DATES  Bachelor’s degree in mass communication, Babcock University,- • SSCE- Suzan Martins Secondary School, Papa Ajao, Mushin, Lagos- National Youth Service Corps(ADEBCUO-) Peer Educator Trainer Society for family health (UNICEF) Internship & Graduate Yola Town, Nigeria Aug 2009 – July 2010 HOBBIES: Reading |Movies | Traveling| Volunteer work. REFEREES: Odinakachi Nwachukwu, MD, Emmadon Technologies- Mr Emeka Onyekwelu Zenith Bank PLC- EZIUKWU NWACHUKWU ADMINISTRATOR/ BUSINESS DEVELOPMENT EXECUTIVE Page 4 of 4