Ezinne Okoli
Abuja, Nigeria •- •- LinkedIn
Customer Service Representative
SUMMARY
I am an enthusiastic and dedicated customer service professional with a strong foundation in communication and problem-solving. Very good at handling customer inquiries, providing support, and ensuring satisfaction. Always eager to contribute to a dynamic team and help maintain high standards of service.
CORE SKILLS
Technical proficiency
Product knowledge
Detail oriented
Team collaboration
Communication
Some examples:
Google sheets, Google form
CRM
Live chat
PROFESSIONAL EXPERIENCE
Vsavvy Academy, Abuja, NigeriaJuly 2024 – Present
Customer Service
Increased the number of students who registered for the July class from 40 to 60.
Implemented process improvements that reduced response time by 5%
Managed customer feedback programs to identify areas for service enhancement
Oriflame, Enugu, NigeriaJuly 2021 – January 2024
Customer service representative
Reached out to customers and increased my level from 0% to 5% under one month.
Delivered top-tier support to customers via [channels, e.g., phone, email, chat].
Gained lots of customers from cold and warm calling.
Trained and mentored new consultants who registered under me.
EDUCATION
UNIVERSITY OF NIGERIA NSUKKA, ENUGU, NIGERIA, November 2022
B.A Mass Communication , 2nd Class Upper
CERTIFICATIONS & OTHER
CERTIFICATIONS
Project management: University of Colorado Boulder, 2023
Introduction to Social: Media Marketing, Meta - 2023
Effective Communication: Young Africa Works – 2022
Personal Effectiveness and Time management Jobberman Skills - 2022
Emotional Intelligence and Teamwork: Young Africa Works – 2022
Creativity, Critical thinking and Problem solving Jobberman Skills – 2022
Employability Skills: Young Africa Works – 2022
Career Development and Leadership skill: Career Impact and Business Intelligence (CIBI) - 2019
Languages with proficiency level, ex: English (Advanced), Igbo (Native), Korean( Beginner)
INTERESTS
Writing
Badminton
Movies
