Ezinne Nwamaka Onyekere

 Ezinne Nwamaka Onyekere Technical Support Customer Experience Management Contact No. 49 Crystal Estate, Amuwo Odofin LGA, Lagos -- www.linkedin.com/in/ezinne-onyekere- Profile I am a highly motivated graduate with great experience in executive support, business analytic and customer service. Great enthusiasm to work also a logical thinker with clear cut goals. Career Objective To be part of a team of dynamic individuals contributing positively to the achievements of my employer also to understand and uphold the objectives of the organization. Key Skills Technical Support Customer Service Application Support Collaboration and Mentoring Excellent oral and written communication Phone, Chat and Email support Organized, diligent, and tenacious Activities and Interests Literature Finance Music Agriculture Innovation Experience January 2021—Present Point of Contact (P.O.C) : Tek-Experts Nigeria Assisting technical advocates in resolving technical issues regarding Windows operating systems, Microsoft Office product, security issues, networking issue, application support. Providing and troubleshooting technical issues regarding hardware issues, software issues, security and firewall concerns, networking issues. Assist clients with remote access tools like team-viewer, Remote Desktop. July 2018—Present Technical support advocate Tek-Experts Nigeria I work with the Microsoft support team for Windows 10 /8.1 to resolve technical issues on customer’s Windows Operating system on their computer. Supporting the EMEA and NA region virtually. Troubleshooting and resolving issues with Microsoft Office suites (365, 2019 and below) Use advanced troubleshooting tools like Command prompt, Powershell, Registry editor , event view and Windows recovery environment to fix issues in Windows. Application support for commercial application and programs for Microsoft commercial and end-user clients. Configuring and resolving issues with outlook email client Act as the advanced technical contact for troubleshooting customer issues  Deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management Collaborate with domain experts (SMEs) and escalation managers when additional support is needed May 2018—July 2019 Customer service officer United bank of Africa Deliver qualitative services to customers. Promote bank products and services. Build customer relationships. Maintain and manage existing accounts. Capture new accounts. Respond to customer inquiries and resolve. Maintain customer database and update periodically. January 2016—May 2018 Customer service representative Globacom Support customer via telephone calls promptly Answered constant flow of customer calls with up to 17 calls in queue per minute. Handled over 150 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services Provided primary customer support to internal and external customers in fast-paced environment June 2014-January 2016 Psychologist Children Development Center , Surulere, Lagos Gathered process and outcome data and reported on implementation of evidence-based interventions across outpatient clinics. Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment. Performed research on effectiveness of interventions and proposed changes to intervention structures based on evaluation outcomes. Education July 2014 Masters of Science in Psychology • University of Lagos • Yaba Lagos Msc honors June 2011 Bachelor of Science in Psychology • Covenant University • IOta Ogun, Nigeria Bsc Second class June 2007 St. Jude’s Private Secondary • Festac• Lagos Nigeria WASSCE and NECO Certifications Certified Network Security Specialist ICSI (Issuing authority: International Cyber Security Institute), UK Credential ID- NSE 2 Network Security Associate Issuing authority: Fortinet Credential ID d051oRi5a0 Nse 1 Network Security Associate Issuing authority: Fortinet Credential ID faQNgmz192 Microsoft Windows Certified Technical Support Advocate Issuing authority Tek Experts