Ezeobi Rosemary. U

EZEOBI ROSEMARY.U-gmail.com| - Summary Versatile tech savvy trained customer service representative, Virtual assistant. I provide professional and efficient support to entrepreneurs and busy professionals. I specialize in REMOTE administrative support which includes data entry, calendar management, emails management, customer service, chat support etc. I am a fast learner and I am ever ready to work as directed by an employer. Dedicated customer service representative, office assistant, and English-Chinese translator with a proven track record of providing exceptional service. Proficient in multitasking, communication, and language translation, ensuring smooth operations and client satisfaction. Ready to leverage skills and experience to contribute effectively to your team. Skills Customer Services • Provides outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations • Problem-solving skills and team-player attitude. • Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support; while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for customers retention ⚫ In chat support, I engage with customers in real-time conversations via chat platforms to offer immediate assistance and troubleshoot problems efficiently. This includes guiding users through processes, answering questions, and resolving technical issues promptly. Virtual Assistance/Administrative Duties ⚫ Good working knowledge of Communication and workspace management tools: Zoom, Loom, Slack, tawk.to, Hub staff, HubSpot, Zen desk etc. ⚫ Proficient in email management, Utilized scheduling software, like Google Calendar and Calendly to maintain schedules and facilitate events coordination. ⚫ Performs other administrative duties, data entry, and support to enhance the smooth running of the office. As a translator ⚫ I facilitate communication between parties who speak different languages by accurately translating written or spoken content. This could involve translating documents, emails, or conversations to ensure clear understanding and effective communication across language barriers. Microsoft ⚫ Microsoft Office Suite: Proficiency in using Microsoft Word (word processing), Excel (spreadsheets), PowerPoint (presentations), Outlook (email and calendar), and Access (database management). ⚫ Microsoft PowerPoint: Expertise in creating engaging presentations, using multimedia, animations, and slide transitions. ⚫ Microsoft Outlook: Efficient management of emails, calendars, tasks, contacts, and organization of information. Work Experience Translator/Admin assistant Sinoma international construction Nig ltd, Lagos State| Aug 2023 to Present Responsibilities • Providing accurate translation of written or spoken contents, maintaining cultural and ensuring coherence in translated documents • Responsible for providing support to the office which includes scheduling appointments, coordinating meetings and performing general office tasks Achievements • Achieved a consistent track record of delivering a good translations with focus accuracy • Successfully organized companys event and meetings, ensuring seamless execution Customer service/sales representative Zhejiang Yarou Decoration Company Yiwu China | June 2021 to Sep 2022 Responsibilities • Generating leads and identifying potential clients through various channels such as cold calling, networking, and referrals. • Understanding customer needs and recommending appropriate products or services to meet those needs. • keeping up-to-date with industry trends, market conditions, and competitor activities to identify opportunities for growth. • Maintaining customer records and updating databases with relevant information. • Processing orders, returns, and exchanges accurately and efficiently Foreign Office Volunteer Zhejiang Normal University, Jinhua China| September 2019 to Jan 2021 Responsibilities • Taking a census of the international student living in the school dormitory. • Making a temperature check, Safety check and Health reminder Office assistant/Receptionist/Translator Yongsheng Glass Company, Nig ltd | Jan 2016 to Aug 2017 Responsibilities • Responsible for the translation of all office documents • Working as a bridge between Chinese workers and Local workers • Assists in all the Office administrative tasks Education Masters in Business Administration Sep 2021 to June 2023 Zhejiang Normal University, Zhejiang China Bachelor in Chinese Language and culture | Sep 2017 to June 2021 Zhejiang Normal University, Zhejiang China Relevant Certifications IT TRAINING AT DIGITAL WITCH COMMUNITY