Ezendi Chidimma Cynthia
$7/hr
Customer Service, Administrative Assistant, Lead Generation and Data Entry.
- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Onitsha, Anambra, Nigeria
- Experience:
- 5 years
EZENDI CHIDIMMA CYNTHIA
CUSTOMER SUPPORT
SUMMARY
A quick learner who picks up new systems and processes easily and very comfortable working
independently.With over 5 years in Customer service, handling everything from phone and
email support to live chat and also have great leadership skill.Familiar with several CRM tools
and always open to learning new platforms as needed and with a solid experience with
Microsoft Office Programs -especially Word and Excel, which I 've used daily in most of my
roles.I' m here to maintain customer loyalty and tame irate customers in your organisation.
EXPERIENCE
FAVOUR CLOTHING AND TEXTILES
Sales/Customer Service Representative
2016 - 2019
SMILE COMMUNICATION ,NIGERIA
2019 - 2024
Sales/Customer Service Representative
EDUCATION
University of Nigeria , Nsukka
2017 - 2023
Bachelors of Economics
CERTIFICATION
Certificate of Digital Witch IT skills
ALX online Programme.
May - July 2024
September - November 2024
SKILLS
Customer Onboarding
•Customer Relationship Management
Customer Satisfaction
•Phone Support
Customer Retention
•E commerce
Product Knowledge
•Email Communication
Troubleshooting
• Problem Solving
Order Tracking
•Customer Service
Live Chat Software.
•Providing Information to Callers
