Ezenagu Nzube Oscar

EZENAGU NZUBE OSCAR IT SUPPORT Onitsha Anambra • - •-• https://linkedin.com/in/oezenagu SUMMARY Highly motivated IT support specialist transitioning from the role of a maintenance engineer and seeking to utilize my problem-solving skills and technical expertise in a full-time role in information and technology. I have experience providing desktop support, network diagnostics, complaint resolution customer service, technical issues analysis, application support, and issue troubleshooting. I have a proven ability to troubleshoot and resolve complex technical issues. I am eager to apply these skills to provide exceptional technical assistance to achieve team success. I also have excellent communication skills, and customer service. I am passionate about learning and adapting to new technologies. Skills Software Diagnosis • Proficient with project management software • Team player • Excellent time management skills • TCP/IP • Public speaking • Technical issues analysis • Desktop Support • Network Diagnostics • Application support • Customer service • Ticket Support System • Complaint resolution • Problem solving • Pc component diagnostics • Issue troubleshooting Certificates Google Fundamentals of IT Support DECEMBER 2023 Google Bits and Bytes of Computer Networking NOVEMBER 2023 Cisco Fundamentals of Cyber Security DECEMBER 2022 Google Fundamentals of Digital Marketing JULY 2019 Work History JANUARY 2020 Maintenance Officer | Krisoral Group of Companies | Onitsha Anambra • Preventive and corrective maintenance of power press machines, knurling, wadding, embossing machines and air compressor. JANUARY 2019 IT Support | Opay Onitsha | Onitsha Anambra • Database Management • Provided application support to clients • Troubleshoot issues with client devices • • Troubleshoot issues with workers computers and networks Computer network setup • Connected department's computers to the network and internet FEBRURY 2012 Computer Operator | Star Business Center | Onitsha Anambra • Typing, printing, photocopy, typesetting and other basics business computer operations Education JULY 2018 Bachelor of Science Industrial Physics | Chukwuemeka Odumegwu Ojukwu University | Uli, Anambra State Software Microsoft Office • Trello • Monday.com • Click Up • Asana • HubSpot • Fresh works • Zapier • Intercom • Zendesk • Google suit • Dropbox • CorelDraw • Photoshop