Ezema Chinenye

FAITH CHINENYE EZEMA Tel: - | Email-| Enugu State, Nigeria PROFESSIONAL SUMMARY I am a meticulous and tech-savvy Executive Virtual Assistant with a keen eye for detail and proficiency in a range of virtual collaboration tools. My strong organizational abilities extend to managing calendars, scheduling appointments, coordinating travel arrangements, social media management,telemarketing and handling correspondence efficiently. I excel in conducting thorough research, compiling reports, and aiding in various administrative tasks to optimize workflow and boost productivity. In dynamic virtual settings, I demonstrate adeptness at prioritizing tasks, meeting deadlines, and swiftly adapting to evolving priorities. With exceptional communication skills and a dedication to delivering top-notch service, I am eager to apply my expertise in tools such as Asana, Calendly, ClickUp, Monday.com, Asana, Intercom, Freshdesk, Zoom, Loom, Slack, Zapier, and others to excel in a Virtual Assistant role, providing remote administrative support and driving operational excellence. CORE COMPETENCIES • Calendar Management • Administrative Support Skills • Time Management • Attention to details • Email and Phone Handling • Customer Service • Problem-Solving • Business Management • Task Prioritization • Microsoft Office • Good communication Skill • Customer Support Skills • Adaptability Skills • Empathy Skill SKILLS HIGHLIGHTS • Proficient in Email Management,Calendly, Asana,Monday.com, Intercom, Freshdesk, Zoom, Loom, Slack,Zapier and other virtual collaboration tools. • Experienced in performing a wide range of administrative tasks including appointment scheduling. • Excellent organizational and time management skills. • Strong communication skills, both written and verbal. • Detail-oriented with a high level of accuracy. • Ability to multitask and prioritize tasks effectively. PROFESSIONAL EXPERIENCES Volunteering – Digital Witch Technical Support Community, 2024 I dedicated my time to serving as a volunteer within the Digital Witch Technical Support Community. In this role, I contribute my expertise in various technological areas to provide assistance and guidance to community members facing technical challenges. Whether it's troubleshooting software issues, offering advice on hardware configurations, or providing tips on optimizing digital workflows, I leverage my knowledge to support and empower others within the community. Through active participation and collaboration, I help foster a supportive environment where individuals can enhance their digital skills and overcome technical obstacles effectively. Achievements within the community (Digital Witch Technical Support Community) • Recognized for implementing efficiency solutions within administrative tasks, resulting in streamlined operations and increased productivity. • Consistently received positive feedback from learners for delivering high-quality service, exceeding expectations, and maintaining strong professional relationships. • Successfully managed multiple projects simultaneously, demonstrating strong organizational skills, attention to detail, and the ability to meet deadlines. • Demonstrated proficiency in utilizing a wide range of virtual collaboration tools such as Asana, Calendly, ClickUp, Monday.com, Trello, Intercom, Freshdesk, Zoom, Loom, Slack, Zapier, and more, enhancing community communication and operational efficiency. • Played a key role in fostering teamwork and collaboration, contributing ideas and solutions that positively impacted team performance and project outcomes. • Engaged in volunteer work within the Digital Witch Technical Support Community, providing valuable assistance and guidance to individuals facing technical challenges, contributing to the growth and success of the community. Branch Manager--Buchyk Oil and Gas Limited, Enugu March 2014- March 2016 Oversaw all business activities of the organization and manage all staff activities including duty roster and reassignment of duties to optimize productivities. Prepare confidential documents and engage in other administrative duties. Prepared weekly report to the Chief Executive with actionable recommendation on the areas that require improvement. EDUCATION Federal Polytechnic,Okoh, Anambra State State, Nigeria March 2015-Sept 2017 Higher National Diploma(HND) in Banking and Finance Institute of Management and Technology(IMT), Enugu State, Nigeria National Diploma(ND) in Banking and Finance Jan 2011-Oct 2013 CERTIFICATIONS Digital Witch IT Support Training In-demand Tech Skills April 2024-June 2024 Federal Government Industrial Training Fund (ITF) Catering Services Jan 2018-Feb 2019