Ezel Vinco

EZEL VINCO CUSTOMER SERVICE REPRESENTATIVE|VIRTUAL ASSISTANT CONTACT --Purok Proper, Barangay Tabunan, Bago City, Negros Occidental, 6101 PROFILE Dedicated and skilled Customer Service Representative with over 3 years of experience in providing exceptional support and service to clients. Adept at handling customer inquiries, resolving issues efficiently, and maintaining high customer satisfaction. Possesses strong communication skills, a problem-solving mindset, and a commitment to delivering positive customer experiences. Proven ability to work effectively in fast-paced environments while maintaining attention to detail and professionalism. SKILLS Communication Skills Team Collaboration Live Chat Zendesk Effective Multi-tasking Skills Microsoft Office & Google Suite Attention to Detail Problem Solving Skills EDUCATION Bachelor of Science in Tourism Management La-Consolacion CollegeBacolod- WORK EXPERIENCE Final Mile Relationship Advisor XDP Ltd. - Respond to and resolve customer inquiries related to shipment tracking, and delivery schedules, ensuring a high level of customer satisfaction. Address and resolve issues related to delayed shipments, incorrect deliveries, or damaged goods by liaising with relevant departments and providing timely solutions. Maintain clear and professional communication with customers via phone, email, and live chat, keeping them informed about their orders and any potential delays. Handle customer complaints with empathy and efficiency, ensuring that issues are escalated when necessary and resolved to the customer’s satisfaction. Work closely with the warehouse, transportation, and sales teams to coordinate logistics and ensure seamless operations. Hyper Wellness Representative Restore Hyper Wellness- CA Booked appointments for existing and new clients Do outbound calls to new and existing leads to help them book appointments Upsell services to the customers Answer incoming messages through ShopLaunch Chat Support Representative IQOR Bacolod - Monitored customer conversations and provided timely, knowledgeable assistance via chat. Documented all customer information accurately in the computer system, providing dated notes for future reference. Worked closely with each customer to carefully resolve issues in a timely fashion. Responsible for booking, changing, or canceling a passenger's reservation. Process refunds or travel credits if necessary. Handle multiple interactions per day to expand customer service productivity. LANGUAGES English Technical Support Representative Concentrix Bacolod - Collaborated with supervisors to escalate and address customer inquiries or technical issues. Assisted customers in identifying issues and explained solutions to restore service and functionality. Researched product and issue resolution tactics to address customer concerns. Identified potential sales and cross-selling opportunities and informed the supervisor. Documented support interactions for future reference. Responded to customer inquiries and provided technical assistance over the phone. Listen attentively to customer's issues to provide proper troubleshooting and ensure a positive customer experience.