Ezel Vinco

Ezel Vinco City of Bago, Negros Occidental |-- Experience XDP Ltd. | Remote Final Mile Team Relationship Advisor | 05/2023 - Present Handled customer inquiries, answered questions, and resolved problems in a timely manner via email and phone calls. Make outbound calls to the appropriate depot for an update on a certain consignment. Created a team culture of exceeding customer expectations, and all company performance goals and standards. Making sure to action every ticket accurately. Kept accurate records of all interactions, including supplier names, inquiry, email address or phone numbers. Iqor | Negros Occidental, Bacolod Chat Support Representative | 02/2023 - 06/2023 Monitored customer conversations and provided timely, knowledgeable assistance. Documented all customer information accurately in the computer system, providing dated notes for future reference. Worked closely with each customer to carefully resolve issues in a timely fashion. Responsible for booking, changing, or canceling a passenger's reservation. Process refunds or travel credits if necessary. Handle multiple interactions per day to expand customer service productivity. Concentrix | Negros Occidental, Bacolod Technical Support Representative | 06/2022 - 12/2022 Collaborated with supervisors to escalate and address customer inquiries or technical issues. Assisted customers in identifying issues and explained solutions to restore service and functionality. Researched product and issue resolution tactics to address customer concerns. Identified potential sales and cross-selling opportunities and informed the supervisor. Documented support interactions for future reference. Responded to customer inquiries and provided technical assistance over phone. Listen attentively to customer's issue to provide proper troubleshooting and ensure positive customer experience. 51Talk | Negros Occidental, Bacolod ESL Teacher | 10/2020 - 08/2022 Adopted new technologies and online platforms to facilitate student learning. Used positive reinforcement and provided clear feedback to help students succeed. Used alternative teaching strategies to help students progress and learn more effectively. Taught correct usage of the English language in oral and written communication. Established an environment that encourages students to learn, increase their interest in English, and holds their attention in a fun and exciting way. Educated students on proper spoken and written use of English to enhance their career options. Skills Time management, Customer service, Communication skills, Microsoft word, Microsoft excel, Computer skills, Data Entry, Zendesk, Google Suite, Social Media Management, Calendar Management Education La Consolacion College- Bacolod | Bacolod, Negros Occidental Tourism Management | 04/2020