SUMMARY
Ezekiel R. Tionko
Contact: -
Email:-Skype: ezekiel.tionko2
SKILLS
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CRM
o Zendesk
o Core Card
o Google Work Space
o Amazon Work Space
o Independent SaaS Tools
Management & People Expert
Customer & Technical Support
Experience
MS Office
Client Solution & Relations
Gmail, Slack and Teams
Avaya
Escalation & Email Expert
Time Management
LANGUAGE
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English
Filipino
HOBBIES
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Traveling
Sports
Gaming
Movies
Being a team leader, technical or customer support I have
wide knowledge and experience in analyzing data, escalation,
complaints and basic concerns to deliver proper and correct
resolution all the time. I am a detailed oriented person who always
leans to be effective at work. My experience taught me that your
employer and worker should always be aligned to the company’s
strategic objectives. In a general sense, you must love what you do
and have a passion for this kind of work. I always look at quantity,
quality and time to deliver the given responsibilities ahead. My
strongest asset is my work ethic and my willingness to step up when
needed. This asset is what my previous clients liked about me all the
time when I was handling their businesses and programs when I
was still working in the BPO industry. I'm very proactive when
needed in delivering the best customer service as expected to make
sure our customers are all properly assisted. Given all the
Technology we have today, it’s essential that the that we must be
always competitive
EXPERIENCE
Operations Supervisor 2015 – 2022
Ubiquity Global Services – 7 years 7 months
Bacolod City Philippines
I Manage teams, clients and different campaigns. Managing
Financial Account like Prepaid Debit and Credit Cards,
HealthCare Insurance and Subscription, Cryptocurrency, Credit
Cards and Escalations.
Customer Service Representative – 2015 – 2015
Ubiquity Global Services – 2 months promoted
Bacolod City, Philippines
I was a customer service with Prepaid Debit Cards and
Escalations as a customer service representative.
Technical Service Representative – 2014
Transcom Worldwide Phils Inc. – 5 months
Bacolod City, Philippines
I was assigned in a Telco Account US based handling Sales,
Internet and Cable issues for 5 months.
Technical Service Representative – 2013 – 2014
Convergys – 1 year
Bacolod City, Philippines
I was a technical support representative for a year with
Convergys under Telecommunication Account US Based with
Cable, Internet and Phone Service experience handling
customer concerns and escalations plus sales.
Technical Skills and Software Proficiencies;
CRM Zendesk: Proficient in using Zendesk to manage customer support inquiries, including
creating and tracking tickets, managing workflows, and analyzing data to improve customer
satisfaction.
Core Card: Proficient in using Core Card to manage financial transactions, including processing
payments, managing account balances, and generating reports.
Gmail: Highly skilled in using Gmail to manage email communications, including creating filters
and labels, organizing messages, and utilizing third-party integrations.
Avaya: Experienced in using Avaya to manage call center operations, including routing and
monitoring calls, managing call queues, and generating reports.
MS Office: Highly skilled in using Microsoft Office suite, including Word, Excel, PowerPoint, and
Outlook, to create professional documents, analyze data, and manage email communications.
Slack: Experienced in using Slack to manage team communications, including creating channels,
messaging colleagues, and integrating with other tools.
Teams: Proficient in using Microsoft Teams to collaborate with colleagues, including scheduling
meetings, sharing files, and communicating in real-time.
EDUCATION BACKGROUND
University of Saint La Salle Bacolod
Year 2009 – 2013 B.S. Major in Information & Technology
(bachelor's degree) La Salle Avenue, Bacolod 6100, Negros
Occidental, Bacolod City, Philippines
Supplementary Information
Born on March 27, 1991 - Manila
Single and 31 years of age; Height 5’6”
Currently Residing in Bacolod City, Philippines
REFERENCE
Jude Crisostomo - UBIQUITY
Operations Manager Bacolod City Philippines-
Kennie Rowen Espinosa - UBIQUITY
Team Supervisor Bacolod City Philippines-
Joy Ong - UBIQUITY
Team Supervisor Bacolod City Philippines-
