Ezekiel Loveth Ezinne

EZEKIEL LOVETH EZINNE- -| Asajon Estate, Sangotedo, Lagos State AREAS OF EXPERTISE Loan Collection Management Customer Query Resolution Business Operations Review PROFILE SUMMARY Experienced professional with 4 years experience and a proven track record in real estate, customer service, and accounting roles. Adept at facilitating property transactions, achieving a 16% increase in agency revenue. Demonstrated efficiency in addressing customer inquiries, enhancing query resolution by 90%, and reducing late payments by 25%. Proficient in financial management, data analysis, and reporting, ensuring compliance and financial accuracy. ♦ ♦ Loan Payment Reminders Financial Data Analysis Inbound and Outbound Tax Form Preparation Repayment Efficiency CORE SKILLS AND COMPETENCIES ♦ Customer Inquiry Handling Skilled in identifying needs, building customer relationships, improving revenue, and resolving Property Transactions complaints. Contract Preparation Proficient in handling financial accounting procedures, ensuring effective process streamlining, policy adherence, and cost savings procedures. Accounting Process Excellent communication, leadership, adaptability, multitasking, time management, emotional Financial Control intelligence, analytical thinking and problem solving capabilities. Sales Execution Client Interactions Call Handling WORK EXPERIENCE MARKETING- REST ESTATE AGENT/SALESPERSON Country Hill. ♦ |Mar 2020 — Aug 2023| Emailing Guided sellers and buyers in property transactions, resulting in a 16% increase in agency revenue in 2021. ♦ ♦ Successfully delivered final offers to sellers and prepared contracts, lease deeds, and closing TECHNICAL SKILLS statements, facilitating the completion of 11 deals each year. MS Word, Excel, PowerPoint Efficiently coordinated and conducted 8+ monthly open houses and meetings between buyers CRM Software and sellers, enhancing the agency's client interactions and property sales. Google Suite CUSTOMER SERVICE REPRESENTATIVE (remote) Fairmoney. ♦ |Jan 2021 — May 2022| Responded to 50+ customer inquiries daily, ensuring prompt assistance and addressing loan payment concerns, resulting in a 90% customer query resolution rate. ♦ Sent timely loan payment reminders to 200+ customers, reducing late payments by 25% and BSc, Business Management — Abia State University |2016 - 2019| improving overall repayment efficiency. ♦ EDUCATION HISTORY Meticulously maintained records of loan collections, achieving a 100% accuracy rate in financial transactions and providing transparency in loan management. WAEC — Sure Way High School Port Harcourt, Rivers ACCOUNTANT Legazy Oil and Gas Ventures. ♦ |Feb 2019 — Feb 2020| State |2007 - 2012| Prepared and filed tax forms, meeting customer needs and ensuring the timely submission of documents. ♦ Reviewed business operations and obligations, optimizing organizational performance and compliance; utilized financial knowledge to enhance controls and transparency, strengthening financial management. LANGUAGE English Igbo ♦ Managed day-to-day accounting processes, ensuring financial accuracy in daily operations; proactively detected and corrected mistakes, implementing systems to prevent recurring issues. ♦ Itemized taxpayer expenses to identify maximum adjustments, deductions, and credits, providing financial benefits; collaborated with auditors to track errors and enhance financial accuracy. ♦ Improved data collection, financial analysis, and modeling, optimizing practices and retaining customers; modified comprehensive reporting to reflect changing financial structures, ensuring up-to-date and relevant information.