Ezekiel Chukwuma

NWIGWE EZEKIEL CHUKWUMA PROFESSIONAL SUMMARY Driven and versatile professional with over 3 years of hands-on experience in Customer Support, Project Coordination, Lead Generation, Email Marketing, Virtual Assistance, and Telehealth Operations. Skilled at managing customer communications across phone, email, and live chat while supporting remote teams, optimizing workflows, and improving business efficiency. Known for delivering high satisfaction rates, enhancing lead pipelines, and creating measurable value across all functions. Comfortable working with major CRMs, email marketing tools, automation platforms, and remote collaboration systems. CORE COMPETENCIES • Customer Support (Email, Phone & Live Chat) • Virtual Assistance & Remote Administration • Lead Generation & Data Mining • Email Marketing & Campaign Management • Project Coordination & Workflow Optimization • Appointment Scheduling & Calendar Management • CRM Tools (HubSpot, Zendesk, Freshdesk, Intercom) • Social Media Management & Engagement • Telehealth Support & Patient Coordination • Time Management & Multitasking • Conflict Resolution & Problem Solving PROFESSIONAL EXPERIENCE Customer Support Specialist Digital Witch IT Support – Remote | Jan 2025 – Present • Delivered multi-channel support (email, phone, chat) maintaining 95%+ satisfaction ratings. • Resolved customer inquiries, processed service requests, and managed escalations with internal teams. • Provided high-level assistance to CEOs and project leads—scheduling meetings, managing calendars, and conducting research. • Introduced workflow improvements that reduced task turnaround time by 30%. Lead Generation & Email Marketing Associate Quest Group International – Remote | 2022 – 2024 • Researched and built high-quality lead lists using Apollo, Zillow, Yelp, and Lead Scrape. • Ran automated cold outreach campaigns via Lemlist, increasing engagement and appointment rates by 20–25%. • Maintained and cleaned databases to reduce bounce rates and optimize outreach. Project Coordinator & Workflow Specialist QI Companies Limited – Hybrid | 2022 – 2023 • Led remote teams to meet deadlines and deliver quality results through clear communication and planning. • Created custom workflows using Trello and Asana, improving task ownership and tracking. • Oversaw resource planning, status reporting, and ensured timely delivery of projects. Telehealth Assistant Hospital Management Board – Onsite | 2015 – 2016 • Supported virtual healthcare operations by scheduling appointments and onboarding patients. • Ensured HIPAA-compliant communication while managing medical records and follow-ups. • Offered empathetic and effective communication between patients and healthcare providers. EDUCATION Bachelor of Science (B.Sc.) – Parasitology and Entomology Nnamdi Azikiwe University, Awka | 2017 TOOLS & TECHNOLOGIES • CRM & Support Tools: HubSpot, Freshdesk, Zendesk, Intercom • Lead Generation: Apollo, Lead Scrape, Yelp, Zillow, Lemlist • Project Management: Trello, Asana, ClickUp, Airtable, Monday.com • Email Marketing: Lemlist, Apollo • Workflow Automation: Notion, Zapier, Pipedrive • Communication Tools: Zoom, Slack, Google Workspace, MS Office • Telehealth Platforms: SimplePractice, Doxy.me (basic knowledge) • Social Media: Instagram, Facebook, LinkedIn (scheduling, engagement & content planning) KEY ACHIEVEMENTS • Reduced average customer support response time by 40%, maintaining excellent satisfaction ratings. • Built lead pipelines with up to 25% conversion rates through personalized targeting. • Developed structured workflows that boosted team productivity and clarity. • Executed cold email campaigns that drove client acquisition and retention. • Managed content schedules, inboxes, and social interactions to increase online engagement. • Contributed to brand alignment through creative content and campaign execution. • Stayed ahead of digital trends and applied relevant strategies to enhance visibility and reach.