Ezekiel Chukwuma

EZEKIEL CHUKWUMA NWIGWE Professional Summary Tech-savvy Customer Support Specialist, Lead Generation Expert, Email Marketing Specialist, Executive/Virtual Assistant, Digital Project Coordinator with 3+ years of experience supporting businesses across technology, SaaS, healthcare, and digital marketing. Proven expertise in CRM/ERP management, B2B/B2C outreach, email automation, project coordination, and client communications. Adept at handling multi-channel customer support, generating qualified leads, and executing marketing campaigns that drive engagement and conversions. Recognized for streamlining workflows, enhancing client satisfaction, and supporting executives with high-level administrative and operational tasks. Core Skills and Competencies • Customer Service and Complaint Resolution • Lead Generation and Prospecting (B2B/B2C) • Email Marketing and Automation (Mailchimp, Lemlist, Zapier) • CRM/ERP Tools (HubSpot, Pipedrive, Zendesk, Freshdesk, Intercom) • Project Management (Asana, ClickUp, Trello, Monday.com, Airtable) • Executive and Virtual Assistance (Scheduling, Reporting, Research) • Client Communication (Phone, Email, Live Chat, Zoom, Slack) • Workflow Optimization and Data Accuracy • Data Analysis and Reporting (Excel, Google Sheets, KPIs) • Cross-Functional Collaboration and Team Support Professional Experience GAOTek Inc. – Email (Digital) Marketing Management (Remote) June 2025 – Aug 2025 • Designed, tested, and scheduled targeted email campaigns, achieving higher open and click-through rates. • Segmented subscriber lists and maintained clean data for personalized outreach and engagement. • Analyzed campaign performance metrics, reporting insights to senior managers for optimization. • Coordinated virtual team activities, monitored progress, and supported project execution. • Ensured compliance with GDPR and CAN-SPAM regulations in all campaigns. Tradebots Inc. – Marketing and Customer Acquisition (Remote) May 2025 – July 2025 • Served as first point of contact for prospects and customers, resolving inquiries and building trust. • Assisted sales teams with lead qualification, follow-ups, and onboarding support. • Maintained accurate CRM records, generated reports, and tracked KPIs to support decision-making. • Collected customer feedback to identify service gaps and improve overall experience. Digital Witch Support – Customer Support Service (Remote) Jan 2025 – June 2025 • Handled multi-channel customer inquiries (phone, email, chat) with 95%+ satisfaction rate. • Streamlined service workflows, improving turnaround time by 30%. • Managed repair/service-related communications and guided customers through processes. • Created knowledge-base content, FAQs, and internal documentation to improve response efficiency. Quest Group International – Lead Generation and Email Marketing (Remote) April 2022 – Dec 2024 • Executed automated outreach campaigns, increasing engagement and appointments by 25%. • Coordinated with cross-functional teams to launch client-facing marketing campaigns. • Improved customer retention by gathering client feedback and enhancing service communication. • Managed and maintained databases for accurate lead tracking and reporting. Hospital Management Board – Telehealth and Client Communication Assistant 2015 – 2016 • Scheduled telehealth appointments and handled patient inquiries with professionalism. • Provided first-level support while ensuring compliance with healthcare communication standards. • Documented patient interactions to maintain transparency and accountability. Education B.Sc. Parasitology & Entomology Nnamdi Azikiwe University, Awka – 2017 Tools and Technologies • CRM/ERP: HubSpot, Freshdesk, Zendesk, Intercom, Pipedrive • Email and Automation: Mailchimp, Lemlist, Zapier • Project Management: Trello, Asana, ClickUp, Monday.com, Airtable • Office/Docs: Microsoft Excel (Pivot Tables, Analysis), Word, Outlook, Google Workspace • Communication: Slack, Zoom, MS Teams Key Achievements • Reduced customer response time by 40%, maintaining top-tier satisfaction ratings. • Increased lead-to-appointment conversion by 25% through optimized outreach campaigns. • Designed workflows and automation that improved efficiency by 30%. • Successfully supported executives with scheduling, reporting, and client communication.