EZEIGBO CHIKAMUCHE | ADMINISTRATIVE VIRTUAL ASSISTANT--
https://www.linkedin.com/in/ezeigbo-chikamuche-a7461a2a4/
Working Remotely
Summary
● Administrative Virtual Assistant with extensive remote experience
supporting executives and managing administrative tasks for streamlined
operations.
● Skilled in effective data entry, email and calendar management,
customer service, and problem-solving, ensuring efficient client support
and smooth operations.
● Strong organizational abilities, attention to detail, and excellent
communication skills enable high-quality, timely service and client
satisfaction.
Work Experience
Executive Virtual Assistant
Aug 2024 -Sept 2024
SVN - (CEO)
Remote
● Provided high-level executive support, including email management, calendar
management, and presentation preparation.
● Handled and organized over 1,000 data entries monthly with a 98% accuracy
rate, reducing errors by 30% for improved data reliability.
● Delivered research reports with actionable insights on over 20+projects, saving
clients an estimated 15 hours per month by providing precise data for strategic
planning.
Customer Support Representative
Dec 2023 - July 2024
Glammering e-commerce Company
Remote
● Responded to 50+ daily customer inquiries via phone and email, using excellent
communication and etiquette skills to achieve a 95% satisfaction rate.
● Assisted clients in placing orders and tracking shipments, enhancing the
customer experience and achieving a 95% satisfaction rate.
● Resolved issues like unsuccessful payments and delayed deliveries, reducing
order-related escalations by 20% and maintaining smooth order processing.
Checkout Supervisor
Jan 2023 - Dec 2023
Essence Needz Supermarket
Remote
● Developed and coordinated remote shift schedules, ensuring optimal team
coverage and reducing downtime by 20%, which supported efficient daily
operations.
● Remotely trained new team members on cashier procedures, focusing on
customer service and secure transaction handling, increasing customer
satisfaction by 15%.
● Oversaw cash handling protocols remotely, managing secure cash drawer
procedures, deposits, and reconciliations with zero discrepancies.
Skills
●
●
●
●
●
●
●
●
●
●
Data Entry and Management
Email and Calendar Management
Web Research and Data Mining
Organizational Skills
Communication and Phone Etiquette
Problem-Solving
Customer Service Excellence
CRM and Order Tracking Systems
Adaptability and Patience
Time Management
Education
Imo State University, Owerri
BSc- Computer Science
Certification
Alx African
Virtual Assistant Program - Sept. 2024.
Digital witch IT support
Virtual Assistant Training - Nov 2023.
DSEP
Digital Skills Training in Administrative Virtual Assistance - Dec 2023
