Ezeh Immaculate

IMMACULATE EZEH Product Designer | Customer Support E - -q http://linkedin.com/in/immaculate-ezeh-1a-  Lagos Nigeria EXPERIENCE SUMMARY Virtual Customer Support Enthusiastic about combining customer support experience with UI/UX design skills to create user-friendly and engaging products. Demonstrated proficiency in design thinking and user research, along with a strong background in effectively communicating and problem-solving in high-pressure environments. Eager to leverage experience designing successful applications like AYO, and keen to contribute to an organization where user satisfaction and innovative product design are core priorities. Opay Micro - Finance 01/2024 - 08/2024 Lagos State Micro-finance company providing customer support. • Providing support and assistance to customers experiencing difficulties with our product and services, including technical support. • Creating tickets when required and escalating issues to the appropriate teams. • Providing effective communication, staying calm under pressure, and contributing to positive customer experience. • Improving response times and increasing customer satisfaction scores. • Responding to inquiries, handling incoming calls, and emails from customers seeking information about the company product. Product Design Intern STRENGTHS  Genesis Techub (Virtual) Teamwork and Communication Strong ability to work in a team setting, manage time efficiently, and communicate effectively. 12/2023 - 06/2024 A tech incubator and training center. • Involved in creating and developing new products. • Showcasing skills in design thinking, prototyping, and user research. • Designed a local game app called AYO with my team. KEY ACHIEVEMENTS Customer Service Representative  Albecca Mall 01/2022 - 01/2023 Enugu State Retail company offering customer services. • Developed and executed comprehensive marketing strategies and campaigns that align with the company's goals. • Handled client deposits and transactions and updated billing information in company database. • Developed and maintained strong customer relationships and network within designated sales territory. AYO Game App Design Designed a local game app called AYO and received positive feedback from users. SKILLS Design Thinking Customer Support Biology Tutor UI/UX Communication Our Lady’s Secondary School (NYSC) 01/2020 - 01/2021 Secondary school providing educational services. • Coached students on academic concepts. • Submitted accurate and detailed tutoring records. AYO Game App 12/2023 - 06/2024 Developed a game app as part of a product design internship. • Worked as a team to create a local game application. EDUCATION BSc in Botany Michael Okpara University of Agriculture 01/2018 - 06/2022 PROJECTS Umudike, Abia State LANGUAGES English REFERENCES Advanced Available on Request Reference Contact www.enhancv.com Powered by 