Ezeh Charity Ndidiamaka

I have extensive experience in Customer Support and as well a Virtual Assistant, providing comprehensive assistance to businesses and individuals. Below is a detailed breakdown of my skills and experience in each role:

Customer Support Experience:

1. Skills in handling customer inquiries via email, live chat, phone and social media.

2. Proficient in using customer support software such as Zendesk, Freshdesk, Hubspot and intercom.

3. Experience in managing help desks, ticketing system and ensuring timely responses.

4. Experience in diagnosing and resolving customer issues, whether they're technical, billing-related or service related.

VIRTUAL ASSISTANT EXPERIENCE AND SKILLS

1. Managing calendars, scheduling appointments and handling emails correspondence.

2. Organizing files, documents and data entry tasks efficiently.

3. Filtering emails, responding to inquiries and drafting professional correspondence.