Ezedigbo Onyinye

Ezedigbo Onyinye Janefrances Ahocol Estate Behind Government House, Awka , Awka , Anambra Nigeria-- Professional Summary An expert in communicating with clients, answering questions and meeting different needs. Listens carefully to questions, researches correct answers and escalates calls requiring high-level responses from other departments or supervisors. A skill full and dedicated Virtual Assistant with experiences in the coordination, planning and support of daily operational and administrative functions. Aiming to use my proven skills to effectively fill the managerial role in your Company. Skills Active listening Client communication Public speaking Brand awareness Complaint documentation Problem-solving Teamwork Trend monitoring Experience Agams Company Ltd Awka, Anambra , Nigeria Customer Service Representative Aug 2021 ‐ Nov 2022 Completed paperwork for orders and new service actions. Communicated with clients over phone, email and chat platforms. Resolved customer inquiries, complaints and issues providing insightful solutions. Provided solutions, recommendations and replacements with empathy and positive feedback. Built strong knowledge of product line to assist customers in selecting products. Nollins Group Onitsha , Anambra , Nigeria Virtual Assistant Feb 2020 ‐ Mar 2021 Answered telephone to screen calls, provide information and take messages. Created and entered delegated information into databases. Received and directed incoming calls to appropriate personnel. Handled day-to-day needs and special projects with good multitasking and research skills. Managed client's email inbox, responding to emails based on specific guidelines. MaDon boutique stores Enugu, Enugu , Nigeria Social Media Manager Jun 2018 ‐ Jan 2020 Developed content focused on increasing both brand engagement and revenue. Assisted customers with product and service problems and inquiries via social media platforms. Created and maintained social media postings and email calendars. Handled crisis communications with well-organized plans, excellent media relations and smooth approach to controlling narrative. Created and managed strategic vision and plan for social channels to increase and retain follower engagement. Utilized analytics to drive online advertising and measure message reach. Briggs Company Ltd Port harcourt , Rivers , Nigeria Customer Service Representative Feb 2017 ‐ Mar 2018 Resolved customer inquiries, complaints and issues providing insightful solutions. Returned customer calls and responded to inquiries and complaints. Communicated with clients over phone, email and chat platforms. Answered inbound calls to greet and assist customers with various needs and questions. Provided solutions, recommendations and replacements with empathy and positive feedback. Education Coursera Professional Course : Customer Service Fundamentals Nov 2022 Novelle Center (British International Safety Organisation) Professional Course : British International HSE level 1-3 Dec 2016 Nnamdi Azikiwe University Bachelor of Social sciences: Sociology/Anthropology Awka, Anambra , Nigeria Jul 2015 Nnamdi Azikiwe University High School Diploma: Social work Awka, Anambra , Nigeria Aug 2012 Languages English , Fluent