Eze Ogechi Ruth

EZE OGECHI RUTH 5 Daramola Street off Oremeji bus stop, Akute Ogun State Tel:-,- Email:-www.linkedin.com/in/ogechi-eze-8096a8162 DATA ANALYST|CUSTOMER SERVICE EXECUTIVE| SQL EXPERT| EXCEL PROFICIENT| INDEPT KNOWLEDGE OF POWERBI SOFTWARE PROFESSIONAL SUMMARY Solution driven and meticulous Data Analyst passionate about helping businesses succeed, with over a year track record of analyzing business intelligence and detailed reports to aid management decision making. Seek to leverage skills and experience to guide business decisions also possessing strong technical skills rooted in analyzing data for organization’s growth. SKILLS AND COMPETENCIES Strong Critical and Analytical Skill  Excellent Communication skill   Ability to multitask  Customer Centric  Strong Presentation Skill  Problem-solving and troubleshooting Pattern and trend identification  Planning and control   Business Performance Monitoring  High attention to details and deadline - Oriented  Integrity  Data mining and data quality assurance (QA) Proficient in Power BI, SQL, Python usage  Team player   In dept Researcher  Exceptional use of Microsoft tools (Microsoft Word, Excel, and Power Point) PROFESSIONAL WORK EXPERIENCE Business Analyst at Fidelity Bank Contact Center Till Date          February 2022 Converted data into actionable insights by predicting and modeling future outcomes of customer related issues. Analyzing data to determine highest ranking complaints, requests and inquiries for each month. Use Excel and PowerBi to know products with high demands, customer needs, preferences, and buying patterns. Collect data from an automatic call distribution (ACD) system (Avaya application) to generate statistical reports. Use CMS Application to track and analyze agent work duration for each shift. Interpreted data and analyze results using statistical techniques (Bar Chart and Pie Chart) and provide ongoing report aiding management’s decision making. Developed and implemented databases, data collection systems, data analytic and other strategies that optimize statistical efficiency and quality. Providing management with useful information that aid the organization’ growth. Identify, analyze, and interpret patterns using visualization in complex data sets. Data Analyst: Techsemester June 2022 - January 2022  Converted data into actionable insights by predicting and modeling future outcomes.  Interpret data and analyze results using statistical techniques (Bar Chart and Pie Chart) and provide ongoing report aiding management’s decision making.  Developing and implementing databases, data collection systems, data analytic and other strategies that optimize statistical efficiency and quality.  Acquire data from primary and secondary data sources and maintain databases/data systems.  Providing management with useful information that aid the organization’s growth.  Identify, analyze, and interpret patterns using visualization in complex data sets Identifying products with high demands using Power BI software. Data Analytics Intern with Accenture (Virtual) February 2020  Determined clients’ needs and financial abilities to propose properties that suit their budget. Reviewing data and making recommendations based on findings   Collecting, analyzing, and storing data in an organized fashion to ensure that it can be retrieved efficiently when needed. ACHIEVEMENTS Completed market analysis, resulting in a 21% increase in sales.   Identifying products with high demands using Power BI software.  Used Python software to track and analyze data.  Created visually impactful dashboards in Excel and PowerBI for data reporting by using pivot tables and VLOOKUP. Extracted, interpreted and analyzed data to identify key metrics and transform raw data into meaningful, actionable information. EDUCATIONAL QUALIFICATION  B.Sc. Mass Communication, Second Class Upper with 4.38 CGPA, Imo State University, Owerri, Imo State, Nigeria-.  OND Mass Communication, Upper Credit Honors, Federal Polytechnic Nekede, Owerri, Imo State , Nigeria-. PROFESSIONAL CERTIFICATIONS  IBM Data Analyst with Python Professional Certification. 2022 (https://courses.cognitiveclass.ai/certificates/e34cb-b97a-ba709601) SQL Certification 2022 (https://courses.cognitiveclass.ai/certificates/fc40fcc46ac-f23bf97 fd01d39)  Udemy Certification in Excel Proficient 2022 National Youth Service Corps Discharge Certificate. 2020 Certificate of Basic Banking Operations Course by FITC Training,  Consulting and Research Firm. 2019  HOBBIES Reading, Networking, Researching, Data Digging. REFEREES Available on request