Eze Ngozi Emilia

 EZE NGOZI EMILIA Anambra, Nigeria - - CAREER OBJECTIVE Sales representative and leads generation with 3 years of experience in B2B and B2C sales, identifying and qualifying potential clients through targeted research, strategic outreach, and CRM tools.client relationship management, and cold calling. Proven ability to meet and exceed sales targets through effective communication, customer service, and strategic follow-ups. EDUCATIONAL BACKGROUND Dec 2014 – December 2018B.Sc Education in Business Education/Accounting Frequent group projects and presentations enhanced teamwork and communication skills. Extensive research through media, Internet & literary sources stimulated creative writing. My 8-000-word dissertation developed self-motivation, organisation, and time management. Certificate on skills demand RELEVANT EXPERIENCE Sales Representative / Jiji Agent 2024 till date Identified and generated qualified leads through online platforms and targeted outreach. Initiated contact with potential clients via email and Champ messaging, providing detailed information on Jiji.ng products and services. Educated prospects on the benefits of advertising on Jiji, converting leads into active users. Maintained a database of leads and tracked communication to ensure consistent follow-up and customer engagement. Collaborated with the sales and support team to resolve client inquiries and ensure user satisfaction. Achieved daily and weekly targets for lead generation and client engagement. Rex pharmaceutical and provisions store June- Leasds generation/Sale's representative Generate leads using apollo, pipedrive, landscape, lemlist etc Identifying potential customers and qualifying them as prospects. Nurture their interest, ultimately converting them into paying customers. Establishing and maintaining strong connections with customers to build trust and loyalty. Having a thorough understanding of the products or services they sell to effectively address customer inquiries. Communicating the value of products or services to customers, highlighting benefits and addressing concerns. Working with customers to reach mutually agreeable terms and secure sales. Meeting or exceeding sales quotas and revenue goals. Foreign languages: fluent in English, and Igbo. Skills Appointment setting: Scheduling meetings/special tasks and following up to the completing of those tasks on daily basis. Leadership: Trained and supervised 2 new loan officers and an intern in applying due diligence procedures and regulatory mandates, reducing the company's risk exposure by 80% Communication: Addressed over 1.2k clients in local client meetings with my direct superiors to develop a rapport with clients, understand sales and talking points of the network, and comprehend the marketing needs of the agencies. Customer Service (Advanced): Maintained a positive attitude while dealing with angry customers, resolving 96% of their complaints on first contact. Phone Etiquette (Experienced): Responded promptly to phone calls from customers by assisting them in product inquiries and complaints, resolved 89% of issues on the first call. Teamwork: Collaborated with other credit officers to achieve a 4 out of 5 star rating regarding product knowledge. Collaborated with developers and product management team to assess project outcomes and prioritize future app features. Effective Cold Calling: Results driven sales professional with experience in cold calling and lead generation, consistently exceeding outreach targets and driving sales growth. Continuous Learning and Improvement: Motivated professional with a strong commitment to continuous learning and self-improvement, consistently upgrading skills to stay current with industry trends and best practices. Customer Relationship Management (CRM): Automated email campaigns through HubSpot CRM, increasing lead conversion by 15% Reference: Available on request