Eze Martin Ikenna

EZE MARTIN IKENNA Enugu, Nigeria | --| LinkedIn PROFESSIONAL SUMMARY Result-driven Administrative and Executive Virtual Assistant with over two (2) years of exceptional administrative and customer support expertise. Skilled in managing schedules, handling correspondence, streamlining workflows, and maintaining accurate records. Experienced in CRM systems, Project management, email management, with a proven track record of exceeding customer satisfaction targets. Adept at multitasking in dynamic environments, fostering client relationships, and ,enabling business owners to focus on growth. My commitment to excellence drives results and supports organizational success CORE SKILLS Virtual Assistance Administration Graphics Designer Microsoft Office Suite Google Workspace Calendar Management & Email Correspondence Document Preparation & Data Organization Expert on CRMs tools like Hubspot, Intercom, Freshdesk, and Zendesk Project management using Trello, Asana, Clickup, and Nifty Customer Support & Conflict Resolution Social Media Manager Lead Generation & Sales Strategy Automation/ App Integration PROFESSIONAL EXPERIENCE Administrative Assistant(Remote) Sept, 2024- Present Digital Witch support-Remote Consistently prioritized the needs and satisfaction of our customers, recognizing their key role in our business's success. Effectively managed and resolved customer queries, ensuring prompt and accurate responses that met their expectations. Handled thousands of customers with care, delivering high-quality support that fostered trust and loyalty. Committed to resolving complaints/tickets quickly and thoroughly, resulting in satisfied customers who continued to stay loyal to our company Regularly checked up on our customers to know how best I can serve them because I understand that they're the backbone of every business Customer Service Representative NOV, 2023 -2Aug, 2024 Digital Link computers Provided outstanding customer support through phone, email, and live chat, achieving a 95% satisfaction rate. Maintained and updated customer records using CRM tools, ensuring accuracy and efficiency in client management. Scheduled and coordinated team meetings and appointments, improving communication and team productivity. Drafted professional email correspondence and internal reports, ensuring timely and effective communication across departments. Assisted in streamlining administrative workflows, leading to a 20% improvement in operational efficiency. EDUCATION Bachelor of Science in Applied Microbiology and Brewing Enugu State University Of Science and Technology | 2024 TRAINING / CERTIFICATIONS IT Support Skills – Digital Witch Community | 2024 Certified Virtual Assistant – ALX Africa | 2024 Customer Service: Problem-Solving and Troubleshooting – LinkedIn | 2024 Digital Link Computers- Microsoft Office Suite & Google Suite -2020 Mart-Iyke Graphix – Graphics Design- 2021