Eze Justice

Eze Justice Summary Skilled digital marketer with a proven track record in developing and executing comprehensive digital strategies. Adept at leveraging online platforms to drive brand awareness, engagement, and conversion. Additionally, possesses a strong background in customer service, ensuring client satisfaction through effective communication and problem-solving. Work Experience Contact Info 50 Wilmer Crescent, Olodi Apapa, Lagos-- LinkedIn Profile: linkedin.com/in/justiceeze/ Skills & Proficiencies Search Engine Marketing Social Media Management Social Media Marketing Marketing Strategy Content Writing Influencer Marketing Communication Skill Google Analytics Team Player Account Executive 3rdFloor Digital July 2023 Meeting and liaising with clients to discuss and identify their digital requirements. Familiarizing with clients’ products and services, the target audience, and their competitor's activities. Working with colleagues to develop a digital plan/proposal that meets the client’s brief and budget. Researching and writing clear, engaging, original copy, and developing creative content, ideas, and concepts often in partnership with the creative team as it relates to the client’s brief. Updating and engaging on digital media platforms for clients. Amending, revising, or redeveloping copy or campaigns in response to feedback from the creative and account team or clients. Working with the team to formulate strategic direction for the client and to resolve strategy-related issues. Presenting creative work to clients for review or modification and delivering ideas and final output to clients for approval. Monitor, analyze, and interpret the effectiveness of campaigns, and review and present client’s reports. Media Buyer Yannis Marketing June 2022 Optimize plans and budgets Create creatives using Canva for campaigns Experiment with new platforms and channels Ensured ads were captivating and displayed appropriately. Monitor costs and return on investment (ROI) Utilized data to identify target audiences and optimize campaigns for maximum ROI. Monitored competitor activity to inform strategic decisions about media buys. Sending detailed reports after each day's spending. Implemented A and B testing strategies to evaluate marketing efforts and refine tactics as needed. Reporting to the Team lead and building long-term relationships Customer Support Associate NewGlobe (EdoBEST ) May 2022 - July 2023 Managing incoming calls from school sites, supervisors, and Regional Managers Identifying and assessing callers’ needs to achieve satisfaction/ Resolution. Providing accurate, valid feedback and complete information by using the right systems and methods. Handling customer complaints, and providing appropriate solutions and alternatives within the time limit. Following up to ensure the resolution of reported issues. Keeping records of customer interactions through creating tickets and other tools/systems. Following communication procedures, guidelines, and policies. Monitoring internal system tools and identifying issues for resolution. Working with School Supervisors, Principals, and the school team to resolve issues arising from schools. Performed other duties as assigned by the Resolution Team Manager. Quality Assurance Associate NewGlobe (EKOEXCEL ) March 2021 - May 2022 Ensured that school Head Teachers and Teachers comply with the required procedures. Performing credible audits with work tools. Paying visits to assigned schools Reporting concrete findings back to HQ Educational Background Bachelor of Arts in English Literature Institution: University of Maiduguri References Available on request Certifications Digital Marketing (Side Hustle) Digital Marketing (Digi-Tribe / Dream Valley Media) Digital Marketing (UNDP / LSETF) Basic Presentation ( National Broadcast Academy) Nigerian Institute of Management (Graduate Member)