Eze Ebubechukwu Emmanuel

Eze, Ebubechukwu Emmanuel Lagos, Nigeria -- Career Objective Dynamic and tech-oriented Customer Support and Virtual Assistant professional with a proven track record in client relations, administrative support, and remote service delivery. Experienced in using modern CRM and project management tools to enhance customer satisfaction and operational efficiency. Adept at handling high-pressure situations, managing multiple priorities, and contributing to team success. Committed to delivering value-driven solutions and fostering long-term client relationships in fast-paced environments. Nike Grammar School, Enugu State. 2021 Senior Secondary School Certificate Examination Work Experience Sales Executive 2023 – Present App Savvy Solutions, LA California Remote. ▪ Spearheaded outbound communication strategies through high-volume cold calling, driving customer acquisition and retention ▪ Delivered tailored product and service solutions by actively listening to client needs and providing prompt, accurate information. ▪ Resolved customer issues efficiently, improving satisfaction and repeat engagement through proactive follow-up and problem-solving. ▪ Contributed to revenue growth by verifying customer data and streamlining payment processes with accuracy and compliance. Investment Advisor 2023 – 2024 Ol’Clare Real Estate and Facility Management, FCT, Abuja. ▪ Maintained comprehensive client databases, enabling targeted outreach and identifying cross sell opportunities to boost client value. ▪ Compiled and analyzed performance metrics and client reports, providing strategic insights to support decision-making. ▪ Managed administrative workflows including scheduling, documentation, and task tracking, improving operational efficiency. Eze, E.E. 1 Certification ▪ Jobberman Soft-Skills Training (In – view) ▪ In-Demand I.T Skills Certification (Digital Witch) 2025 Skill Competence ▪ Customer Support & Virtual Assistance - Customer Relationship Management (CRM): HubSpot, Zendesk, Airbnb Support Tools Virtual Scheduling & Coordination: Calendly, Picktime - Customer Engagement & Issue Resolution - Live Chat & Email Support - Conflict Management & Empathetic Communication ▪ Project & Task Management - Workflow & Collaboration Tools: Trello, Monday.com, Airtable - Project Planning & Tracking - Deadline Management & Task Prioritization ▪ Core Soft Skills - Strong Communication (Written & Verbal) - Emotional Intelligence - Time Management - Problem Solving & Critical Thinking - Adaptability in Fast-Paced Environments ▪ Technical Proficiency - Technology Troubleshooting & Support - Remote Work Tools & Digital Literacy - Product Knowledge & Software Familiarity . Referees Referees would be provided upon request Eze, E.E. 2