Eze Chisom Favour

EZE FAVOUR CHISOM Career Summary A Dynamic and result-driven Virtual assistant and sales specialist with a background in Business Administration and hands-on experience in sales, customer engagement and administrative support. Possess demonstrated exposure in developing sales strategies to maximize territory coverage and expansion into new markets. Proven expertise in relationship management, CRM optimization, and stakeholder communication to support business growth and foster positive community culture. Professional Experience Export Officer Zeenab Group - FCT Abuja, Nigeria. June 2022 - July 2023. ●​ Developed and implemented procedures for business administration processes. ●​ Streamlined work process, increasing employee productivity by over 8%. ●​ Consulted with individual exporters and linked them to international off-takers. ●​ Supervised over 100+ workers in processing agro commodities suitable for export. ●​ Tracked shipments, managed, and updated records of agro commodities exported. ●​ Established relationships with suppliers and contractors to sustain the supply chain. ●​ Negotiated transportation rates with logistic companies to facilitate efficient transportation of raw materials from suppliers. Sales Manager Honey Link Ventures - Lagos state, Nigeria. September 2021 - May 2022. ●​ Ensured the integration of the product objectives into the marketing campaign. ●​ Facilitated marketing and promotional campaigns, which generated 12% ROI. ●​ Optimized touchpoints of the organization, increasing customer satisfaction by 5% ●​ Utilized knowledge of the product to proffer insight to customers on product uses. ●​ Managed relationships with wholesalers, which increased the product market share. ●​ Evaluated sales metrics to forecast future sales and set sales quotas for sales agents. ●​ Developed and spearheaded the sales process through training and development of employees in adherence to organizational goals and objectives. Education Bachelor of Sciences (B.Sc.) in Business Administration Chukwuemeka Odumegwu Ojukwu University, Anambra State. 2021 Certifications ●​ On Demand Tech Skills - Digital witch community. ●​ Customer Service Representative training - Zeenab Group. ●​ Computer Skill - Kings Computer Institute. Skills ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ CRM Systems (Hubspot, Salesforce) Telemarketing and Appointment Setting Email Marketing Lead Generation and Sales Pipeline Optimization Customer Experience and Client Success Client Communication and Relationship Management Time Management and Task Prioritization Problem Solving and Decision Making