Contact
MIRIAM CHINENYE EZE
BUSINESS TRANSFORMATION ADVISOR
--
-
www.linkedln.com/in/miriam
wilfred
Lagos, Nigeria
PROFESSIONAL
CERTIFICATION
Odoo 18 Software
Functional
Certification
Deloitte Data Analytics
Simulation certificate
NetSuite Life Demo &
Delivery Software
certification
Certification in Data
Science (Aptech
Computer Education,
Lagos State)
Certification in
strategy and Business
Development (Lagos
Business School,
Lagos State)
Executive Program on
Management
Acceleration Program
(Lagos Business
School, Lagos State)
CompTIA Project+
(New Horizon, Lagos
State)
Diploma in Computer
Studies (Lawnet
Telecommunication,
Enugu State)
Skills
Business Process
Reengineering
(BPR)
Organizational Change
Management
(OCM)
Digital Transformation
Strateg
y
A results-driven and strategic Business Transformation Advisor with a
proven track record of guiding organizations through complex change
initiatives that drive growth, streamline operations, and enhance
competitiveness. Possesses deep expertise in aligning business processes,
technology, and people to deliver measurable improvements across diverse
sectors, aviation, including finance, retail, logistics, manufacturing,
government and more. Combining a strong foundation in change
management, digital transformation, operational excellence, and
stakeholder alignment, I help organizations design and implement scalable,
future-ready strategies that support sustainable success. Skilled in bridging
the gap between executive vision and ground-level execution, with the ability
to diagnose critical business challenges, develop actionable roadmaps, and
lead cross-functional teams to achieve key milestones.
Experience
BUSINESS TRANSFORMATION ADVISOR
HOSSEN FINANCIAL CONSULTANCY-MAURITIUS, REMOTE | 10/2024 PR
ESENT
• Developed and executed a market expansion strategy that resulted in
a 35% increase in new business opportunities.
• Generated qualified leads by executing a multi-channel lead
generation strategy, contributing to a 40% increase in the sales
pipeline.
• Contributed to the successful closure of new business by providing
strategic deal support, tailoring proposals to client needs, and resolving
key objections in complex B2B sales cycles.
• Built and nurtured strategic relationships with key decision-makers
that led to a 50% increase in client retention.
• Identified a high-growth market segment through competitive and
customer trend analysis, leading to a strategic pivot that increased
sales by 28% and expanded market share by 15% within 6 months.
• Demonstrated advantages and disadvantages of different product
decisions to provide options, educating and aligning with needs of
clients.
• Negotiated with product providers to secure the best possible terms
for clients, improving their financial outcomes.
• Played a key role in business development activities, attracting new
clients through networking and referrals.
Stakeholder
Engagement
&
Communication
ERP & Technology
Implementation
(e.g.
Odoo, Oracle)
Operational Efficiency
& Cost Optimization
Cross-Functional Team
Leadership
Risk Assessment &
Governance
Business analysis and
Business Intelligence
expert
Strategic Planning &
Execution
Languages
BUSINESS DEVELOPMENT MANAGER
AVERY NIGERIA LIMITED – IKEJA, LAGOS | 04/2019 - 04/2024
• Successfully secured partnerships with key clients, resulting in a 30%
increase in annual revenue.
• Expanded market presence into Fifty new regions, contributing to a
40% growth in market share
• Developed robust distribution strategies to meet business objectives.
• Developed and implemented a successful customer retention
programme, improving client retention rates by 35%
• Led a cross-functional team to launch a new product line, resulting in
a 60% increase in sales.
• Negotiated with international Suppliers to secure favorable terms on
ordered products and achieving 25% savings for over four years
securing profitable trade agreements.
• Fostered stronger ties with government agencies for smoother import
and export processes.
• Identified market opportunities by conducting software trends
analysis.
• Achieved a 95% success rate in proposal acceptance through
effective collaboration with the sales and marketing teams
• Collaborated with the marketing team to create targeted campaigns
that increased lead generation by 30%.
• Organised training sessions for staff, enhancing their skills and
knowledge.
INTERN ACCOUNT OFFICER
AVERY NIGERIA LIMITED – IKEJA, LAGOS | 07/2018 - 12/2018
• Reduced outstanding receivables by 20% within two months through
improved collection strategies.
• Developed and maintained a comprehensive tracking system for
overdue accounts, enhancing follow-up procedures
• Successfully managed and reconciled accounts, reducing
discrepancies by 20%.
• Streamlined the invoicing process, resulting in a 15% improvement in
payment collection time.
• Implemented a new financial reporting system, enhancing data
accuracy and reporting efficiency.
• Played a key role in the preparation and execution of annual
budgets, achieving a 10% cost-saving.
• Conducted thorough audits, ensuring 100% compliance with financial
regulations.
• Facilitated seamless coordination with external auditors, resulting in
positive audit outcomes.
• Contributed to a 10% sales success rate by providing the sales team
with high-quality, qualified leads.
•
Englis
h Igbo
ADMINISTRATIVE / TECHNICAL SUPERVISOR
AVERY NIGERIA LIMITED, IKEJA LAGOS | 01/2018 - 06/2018
• Successfully implemented a new document management system,
reducing retrieval time by 30%.
• Identified and implemented cost reduction strategies that saved the
company 75% of the total project cost by renegotiating vendor
contracts and optimizing procurement processes.
• Streamlined communication processes between departments,
improving response times by 25%.
• Coordinated and managed multiple projects, ensuring timely
completion and adherence to budgets.
• Developed and enforced compliance protocols, resulting in a
20% decrease in policy violations.
• Negotiated with international Suppliers to secure favorable terms on
ordered products and achieving 15% savings over two years.
• Organised training sessions for staff, enhancing their skills and
knowledge.
SALES REPRESENTATIVE
TOMSEY ENGINEERING AND SERVICES INTERNATIONAL LIMITED –
IKEJA, LAGOS | 11/2011 - 11/2013
• Successfully exceeded quarterly sales targets by an average of 20%.
• Developed and maintained a robust client base, increasing customer
retention by 15%.
• Implemented a new CRM system, improving sales tracking and
customer relationship management.
• Negotiated and closed high-value contracts, contributing to a 30%
increase in annual revenue.
• Optimised sales presentations using persuasive communication
techniques.
Education
Masters of Business Administration
Ahmed Bello University Zaria, Kaduna State
Finance and Investment Biochemistry
Bachelor of Science
University of Jos, Plateau State
Biochemistry Technology
Senior Secondary School Certificate (SSCE)
St. Cyprian’s Special Science School, Nsukka, Enugu
Senior Secondary School Certificate
