Eze Angela

Eze Angela Chizoba -, Lagos, Nigeria-linkedln.com/in/angela-ezechy/ GENERAL VIRTUAL ASSISTANT Administrative Support/ Data Entry/ Project Management/ Personal Assistant Resilient, Proactive, and Organized virtual assistant with over 2 years of experience in administrative support, data entry, project management, and customer support. Adept at decluttering clients' overburdened schedules by seamlessly completing many assigned tasks, promoting a healthy work-life balance. Expertise in calendar & inbox management, data entry, Project management, coordinating meetings, relationship-building, and communication. WORK EXPERIENCE DEXA Academy- Remote, April 2024-May 2024 Team Lead Intern for Cohort 1 Virtual Assistant Program ● Led a team of over 300 members during the DEXA cohort 1 Virtual Assistant program. ● Organized a peer-to-peer learning program in my team to promote networking and relationship-building among team members. ● Responded to team members' inquiries and resolved their complaints and this helped more than 80% graduate on the stipulated program graduation day. ● Created a voting poll to select team 1 representative at the inter-team competition. ● At the end of the program, I received a 90% satisfaction rating and positive reviews from team members. Upwork- Remote, February 2024-March 2024 Data Entry Virtual Assistant ● Responsible for entering data from a screenshot photo into a spreadsheet with 100% accuracy ● Cleaned the entered data by removing duplicate entries from overlapped screenshot images. ● Maintained data integrity by ensuring that none of the data attributes had a misplaced value. ● Completed and submitted the project 6 hours before the submission time. ● Received a 5-star rating and a positive review from my client. Aiez Global Resources-Lagos Mainland, October 2021 - July 2023 Administrative Assistant ● Managed and organized digital files, documents, and data, ensuring easy access to them and reducing the issue of missing files by 80%. ● Responded to emails and inquiries on behalf of the company with a high level of professionalism and this increased customer acquisition and retention by 30% in 3 months, ● Scheduled appointments, managed the CEO’s calendar, and hosted virtual events. ● Entered and maintained accurate data in spreadsheets and databases, to support data-driven decision-making. ● Collaborated with co-workers to facilitate marketing promotion and sales campaign which increased the company's revenue by 20% in 3 months. EDUCATION Nnamdi Azikiwe University, Awka. Bachelor of Science- Applied Biochemistry, August 2017. PROFESSIONAL SKILLS ● Proficient in the use of Microsoft Office( Word, Excel, Powerpoint), Google Suite ( Doc, Sheet, Slide, Form, Drive, Mail, and Calendar), Project management ( Trello, Asana, Click-up, Monday.com), customer service(Zoho, Slack) and other virtual assistant workspace tools. ● Proactive communication skills with a focus on upward management and team building. ● High level of confidentiality and discretion with outstanding organizational and problem-solving abilities. ● Adept at delivering top-notch work that is reliable, accurate, and standard. ● Critical thinking with a positive and growth mindset. COURSES AND CERTIFICATIONS. ALX Virtual Assistant program- July 2024 - Present DEXA virtual Assistant program- April 2024 - May 2024, Digital Witch Basic IT Support Training- December 2022. Customer service fundamentals on Coursera. Excel skills for business on Coursera.