Eystone A. Mukubi

Eystone A. Mukubi

$9/hr
Customer Care Representative
Reply rate:
-
Availability:
Part-time (20 hrs/wk)
Location:
Nairobi, Nairobi, Kenya
Experience:
3 years
EYSTONE A. MUKUBI Email:- Tel: -, - CAREER OBJECTIVE A multi-skilled professional who is adept at working in fast -paced environments that demand strong organizational, IT Support, team work, communication, time management and people management skills. Has experience specializing in ICT Support, training, ICT Consultancy and client support in result- driven environments. Proven ability to successfully multi-task in a dynamic, fast-paced environment while meeting all deadlines. Has strong technical skills and is a trouble-shooter; able to effectively and efficiently resolve issues, and meet and achieve challenging objectives and goals. PROFESSIONAL EXPERIENCE KIOTA INTERNATIONAL SCHOOL (Currently) Cambridge and Junior Secondary School Computer Science Teacher. MANARAT INTERNATIONAL S C H O O L OF KENYA Computer Teacher and I.T Administrator Responsibilities       Update school website Register students to various online learning platforms i.e., Reading Egg, Mathletics etc. Teach computer classes for all classes Head of Discipline department Update social media pages Issue staff with official email addresses These are just a few of the responsibilities I have at Manarat International School of Kenya CALL CENTER SUPERVISOR AT SPIRIT AIRLINES Responsibilities 1. Assisting guest with creating new bookings and modifying flights using sky speed. 2. Assisting guest with airline information by providing quality and efficient customer service to guests 3. Issuing assistance to guest with disabilities where required and also providing them with information required in regards to their health issues and the equipment they need in regards to traveling with us 4. Issuing refunds and re-imbursements to guests who are eligible and also taking payments when creating bookings and modifications on flight 5. Issuing guests compensation inform of vouchers when we have inconvenienced guests in case of cancellations or delays. JABALI CHRISTIAN SCHOOLS -) Computer Teacher Responsibilities • Use computers for various applications, such as database management or • Word processing. • Assign company e-mail addresses to new and existing staff. Create and execute computer syllabus for learners. • Manage company's social media pages. Maintain and update the company's website. • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. PROJECT MANAGER DIGITAL WELL INCRDIBLE ISLAND One Hope Kenya/International Christian Center Responsibilities • • Had the overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling and closure of the project. Risk Analysis, managing Risks and Issues. Monitoring and Reporting Progress. • Team Leadership. • I also worked at the Information Technology department at International Christian center as well, providing I.T support, software installation, maintenance of their machines among many other duties. UWEZO FUND April 2014 - 2015 Trainer of Trainers Responsibilities • Worked for Uwezo Fund via Cornerstone College which won a tender from the government to provide training of trainers and equip them with the necessary knowledge of what they require in order to access money from the government via uwezo fund. RESEARCH GUIDE AFRICA- • Maintaining Computers. • Software Installation. • Data entry. • Assisted in coding of questionnaires. • Data verification using Epi-data software that is used to enter and verify data. Umbrella College- • Lecturing students (I taught computer packages). • Giving IT support. • Installation of software. • Hardware maintenance EDUCATION Diploma in Information Technology Kenya Jomo Kenyatta University Agriculture and Technology-) Certificate of Certificate in Early Childhood development St Nicholas Teacher Training College Graduated in 2019 Secondary Education from of Kirimari Secondary. School, Embu, Kenya -) PROFESSIONAL TRAINING AND CERTIFICATION – Graduated 2019 • Certificate in Early Childhood Development Graduated 2019 • Cisco Networking Academy - Zetech University. Attained the following certifications: (2014 – 2015) • Network Fundamentals - Design, calculate and apply subnet masks; Describe the operation of protocols at the OSI data link layer; explain the role of protocols in data network. • LAN Switching and Wireless -Explain basic switching concepts and the operation and configuration of Cisco switches; Configure, verify, and trouble shoot; VLANs trucking on Cisco switches inter VLAN routing, VTP, and RSTP. • Accessing the WAN - Describing components required for network and internet communications; Describe recommended security practices to secure network devices; Implement basic switch security measures such as port security, trunk, access and management • Routing Protocols and Concepts - Describe, configure and certify router interfaces; Compare and contrast classful and classless IP addressing • From KEPSA I managed to geta certificate in life skills conducted by life skills promoters under the Kenya Youth Empowerment Program (KYEP) SKILLS • • • • • • • • Ability to Work under Pressure Interpersonal and Leadership Skills Oral and written communication Organizational and Analytical Skills Record Keeping and Archiving Classroom Management Team Management Professionalism INTERESTS • • • Reading Learning Meeting new people REFEREES Cynthia Bengo Human Recourse Jabali Christian schools Phone: - Polycarp Meyo Principle Manarat International School of Kenya Phone: - Barbra Okoth Human Resource Communication Center International (CCI) Phone: -
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