Eyia Ekoto, Tony Ludovic

TONY LUDOVIC EYIA EKOTO --Tony Ludovic Eyia Ekoto Unit 312, Bldg C, One Oasis, Pasig City, Metro Manila, Philippines PROFESSIONAL SUMMARY Detail-oriented nursing graduate with three years of healthcare and call center experience, seeking to transition into web administration. Strong communicator with a solid understanding of patient care and healthcare processes. Recently developed skills in website management and basic web technologies like WordPress and HTML. Eager to leverage problem-solving abilities and technical expertise to enhance digital operations and patient access to healthcare services online ACADEMIC BACKGROUND BACHELOR OF SCIENCE IN NURSING MANILA ADVENTIST COLLEGE GRADUATED: JULY 2022 Completed coursework in Anatomy and Physiology ; Pharmacology ; Medical-Surgical Nursing ; Pediatric Nursing ; Maternal and Child Health ; Psychiatric Nursing ; Healthcare Ethics and Law ; Nursing Research and Evidence-Based Practice CAREER HISTORY CALL CENTER REPRESENTATIVE NOV 2022 to FEB 2024 TELUS INTERNATIONAL, METRO-MANILA, PHILIPPINES Handled high-volume inbound and outbound calls, providing customer support for various healthcare-related inquiries and services. Resolved customer complaints and issues efficiently, ensuring a high level of customer satisfaction and adherence to company policies. Processed and updated customer records, ensuring accuracy and confidentiality of sensitive information. Assisted customers with troubleshooting technical issues related to healthcare applications and services. Followed up on customer inquiries and escalated unresolved issues to higher departments when necessary. Provided detailed information on products and services, guiding customers through procedures and policies. Achieved performance metrics, including call quality, response time, and resolution rates, contributing to overall team success. TECHNICAL SKILLS SOFT SKILLS CRM Software (SalesForce) Communication Tools Project Management Tools Data Entry & Management Technical Support Documentation Customer Relationship Management Cloud Services Communication Problem-Solving Time Management Adaptability Self-Motivation Team Collaboration Attention to Detail Customer Service Organizational Skills CERTIFICATIONS Customer Service Certification: December 2022 Basic IT Support and Troubleshooting Certification: December 2022 LANGUAGES French - C2 level (Native) English - C1 level (Proficient) Spanish - A2 level (Elementary) TOOLS AND SOFTWARE PROFICIENCY Office Suite: Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides). Communication and Collaboration: Skilled in using Slack, Microsoft Teams, Zoom, Google Meet, and Skype. CRM Systems: Experienced with Salesforce for managing customer relationships and interactions. File Sharing and Cloud Storage: Proficient in Google Drive and OneDrive for file storage and sharing.